ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Electrum
Cape Town, Western Cape
Electrum is an exciting B2 B tech company. We partner with some of South Africa’s biggest household names, enabling them to open up their customers’ access to payments and digital goods and services. We love that the projects we work on touch the lives of millions of South Africans every day, making a real difference. We hire the best of the best a
Job Source: ElectrumBlack Swan Data Ltd
Cape Town, Western Cape
Black Swan Data is a leading provider of data, software and consulting services for the consumer goods industry. Our technology uses AI and social data to power the insight and innovation capabilities of brands like Pepsi Co, Kraft Heinz and Heineken. We are a values-driven company that is committed to our people’s wellbeing and growth. We believe
Job Source: Black Swan Data LtdBelieve Resourcing
, Wes-kaap
Join our clients global Revtech company and shape the future of Revenue Optimisation!About the role: As a customer Success Manager, you will be the key link between clients and the internal team. This role involves understanding client needs, developing and facilitating the effective implementation of digital strategies, and leveraging our clients
Job Source: Believe Resourcing3 Media Web Solutions, Inc
Cape Town, Western Cape
Note: By applying to this position your application is automatically submitted to the following locations: Cape Town, ZA At 2 U, we are all in on purpose. We are motivated by our mission – to eliminate the back row in education – and connected by our shared passion to deliver world-class digital education at scale. As the parent company of ed X,
Job Source: 3 Media Web Solutions, IncParvana
Cape Town, Western Cape
Send an email about this job to a friend or to yourself. Our client, with 15+ years of experience, maintains a startup's energy. They prioritise client and staff relationships, fostering innovation and collaboration in an Agile environment. As a Microsoft-aligned organisation with proven Azure capabilities, they offer flexibility and remote work op
Job Source: ParvanaNielseniq
Cape Town, Western Cape
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with Gf K, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—de
Job Source: NielseniqStartup.jobs - Jobboard
Cape Town, Western Cape
At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading Saa S platform for bu
Job Source: Startup.jobs - JobboardNielseniq
Cape Town, Western Cape
Company Description NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with Gf K, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive
Job Source: NielseniqCape Town, Western Cape
R 400000 ZA Per annum
About the role:
You will be responsible for helping our existing customers in the English market to leverage the full power of Room Raccoon by upselling a range of upgrades. These upgrades range from our own premium services including automated customer upselling and entry-level revenue management to integrations with an extensive marketplace of connectivity partners covering accounting automation, point of sale, door lock, third party revenue management software and much, much more.
Your main duties and responsibilities will be - but not limited to:
Reaching out to hoteliers directly, to advise them of the added benefits of Room Raccoon
Deliver demos to interested hoteliers demonstrating the scope of Raccoon Pay and added benefits.
Develop a deep understanding of our product suite and competitor pricing and product offering.
Proactively engage with Hoteliers to understand their business goals, challenges, and objectives.
Serve as the primary point of contact, building strong and lasting relationships with key stakeholders.
Conduct regular check-ins and status reviews with customers to monitor their progress and satisfaction levels.
Identify opportunities to optimise and enhance Hoteliers' experiences based on their feedback and usage patterns.
Provide training and educational resources to empower Hoteliers to make the most of our products.
Identify potential upsell opportunities by understanding customers' evolving needs and business objectives.
Collaborate with sales teams to develop tailored proposals and strategies for expanding customers' product/service usage.
Develop and execute strategies to proactively address customer concerns and mitigate potential churn risks.
About you:
Our perfect fit has/is:
Based in Cape Town, South Africa and holds a valid passport
Language requirement:
English
Qualification / Experience:
At least 3 years of work experience in a similar role
Hotel sales or Saa S experience is advantageous
Skills/Attributes:
Patient and empathetic towards customers, but naturally able to lead a conversation, deal with emotions and not afraid to upsell
Motivated working in a high-tech, fast-paced, entrepreneurial environment, requiring strong prioritisation abilities
Drive to revolutionise hoteliers worldwide
Self-motivated & able to deliver under pressure
Team-player
Organised and great eye for detail
Affection for both international business & tech
About us:
This is what you tell people at parties:
I am working at an international super-fast-growing tech company and we are revolutionising hoteliers around the globe. Room Raccoon is awarded the world's best Hotel Management System for 2 years in a row and empowers hoteliers to run their property way more effectively. Our growing team of 110+ heads is working from at least 4 offices around the world!
“It's an exciting time to join Room Raccoon. Through innovation, we have been able to enter many different markets and grow our international team of professionals who are dedicated to helping Room Raccoon with its mission of becoming the world's number one hotel management system.” - Tijmen van Dijl (CEO & Co-Founder)
Perks:
Loyalty Programme (Equity)
Role Specific:
Commission | OTE for sales related roles
Department incentive bonuses
Training & Development:
Formal training
Annual hotel experience
Employee Referral Campaign
Friday Drinks & Lunches for in-house Raccoons
Quarterly Office Massages
Birthday Lunch
#J-18808-Ljbffr
Customer success manager jobs in Cape Town, Western Cape
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.