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✓ customer success manager (affiliate & influencer)

Cape Town, Western Cape

R 400000 ZA Per annum

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading Saa S platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2 B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com. Your Role at impact.com: As a Customer Success Manager, you will be an incredible product expert! This involves honing and growing customer relationships with buyers utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business sense, a solid understanding of the digital ecosystem and being a critical thinker will have you shining and growing every day at impact.com. What You'll Do: Delivering world-class support to our top clients. Maintain a balanced proactive/reactive relationship with your assigned accounts. Dedicated duties include account monitoring, regular check-ins and relationship building. Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise. What You Have:2+ years customer service/relationship experience, preferably B2 BIn-depth understanding of the influencer marketing’s ecosystem Bachelor's Degree (Business, Marketing or related field a plus)Consistent track record of providing stellar support to customers. Strong understanding of the digital marketing ecosystem Healthy dose of initiative and the ability to remain flexible Detail-oriented and able to efficiently prioritize tasks Be a critical thinker and an inventive problem-solver Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both Training & Development Learning the advanced partnership automation products Medical Aid and Provident Fund Group schemes with Discovery & Bonitas for medical aid Group scheme with Momentum for provident fund Restricted Stock Units Fitness club fee reimbursementsimpact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors. Please mention you found this job on Startup Jobs. It helps us get more startups to hire on our site. Thanks and good luck!Be the first to apply. Receive an email whenever similar jobs are posted. Ace your job interview Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.

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✓ customer success manager (affiliate & influencer) jobs in Cape Town, Western Cape

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