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IOCO
Sandton
Yearning for More in Your Career? iOCO Infrastructure Services Invites You to Explore Possibilities. We are seeking a Field Support Engineer  to join our team. As a Field Support Engineer, you'll be responsible for resolving complex technical issues and ensuring that our customers are always satisfied. What you'll do Call Updating - To ensu
Job Source: IOCOIOCO
Kempton Park
iOCO Infrastructure Services Invites You to Explore Possibilities. We are seeking a Field Support Engineer Team Lead with technical expertise, leadership skills, and customer service acumen.  What you’ll do: Team Management VIP Support Call Management Desktop Support Mobile Device Support Fault finding/troubleshooting User satisfaction, traini
Job Source: IOCONambiti Technologies
Johannesburg
Set up, installation and life cycle management of end user equipment and support activities. Desktop I Technical support at NQF level 6, with a minimum 12 months in the desktop support field.
Job Source: Nambiti TechnologiesPhilips International
Johannesburg, Gauteng
As a Field Service Engineer, you will manage Customer relationship through the effective use of technical knowledge to install, service, and maintain customer sites. Your Role: Assisting service repair, preventative maintenance, field change orders / installations. Identifying and solving customer issues, providing the customer with the appropriate
Job Source: Philips InternationalUltra Personnel
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Install, repair, disinfect and evaluate surgical / medical instruments and pneumatic equipment. Perform Preventative Maintenance, software installation and electrical safety testing of equipment according to company AG Service documentation (CoE). Diagnosis of equipment malfunctions and perform corrective action. Maintain documentation on new equip
Job Source: Ultra PersonnelI Place People
Midrand, Gauteng
These jobs were popular with other job seekers Skinchem, 1 Bell Street, Meadowdale, Germiston Skinchem, 1 Bell Street, Meadowdale, Germiston Our client is a leader in the food packaging industry. We are looking for a seasoned Field Service Engineer with some Sales Experience in the Manufacturing Industry. Duties & Responsibilities Respon
Job Source: I Place PeoplePhilips Iberica Sau
Johannesburg, Gauteng
Job Title Field Service Engineer Job Description As a Field Service Engineer, you will manage Customer relationship through the effective use of technical knowledge to install, service, and maintain customer sites. Your Role: Assisting service repair, preventative maintenance, field change orders / installations. Identifying and solving customer is
Job Source: Philips Iberica SauNumata
Johannesburg, Gauteng
DESCRITPION: Service Desk Engineers provide IT end-user support on various components of an IT environment, including but not limited to, hardware support, software support and network support. Being the first point of contact for clients, you are expected to be professional, helpful and to provide assistance with a sense of urgency, regardless of
Job Source: NumataSandton
R Negotiable
Yearning for More in Your Career? iOCO Infrastructure Services Invites You to Explore Possibilities.
We are seeking a Field Support Engineer to join our team and provide on-site technical support and assistance to clients or customers. As a Field Support Engineer, you'll play a crucial role in ensuring that clients receive timely and effective technical support, thereby contributing to the overall success of the organization.
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What you’ll do:
Call Updating - To ensure that all calls are updated daily with meaningful comments and that correct call update templates are used and completed fully on all calls
Asset input - To ensure that all assets are correctly entered into the system.
User Satisfaction - To ensure that the user is satisfied with the service provision
Meet SLA Requirements - To repair identified problems to meet average contractual SLA requirements
All calls which can be resolved remotely is redirected back to the remote support team.
Productive Call Rate - To ensure that the agreed upon number of calls are resolved per day.
Productive Time - Maintain productivity of >75%
Instruments - To ensure that all company equipment are kept in good condition at all times (Desktop PC, Tablet/Charger/Cover)
Closure Codes - To ensure that correct closure codes are used
Work Flows - Adherence to Call Management System/any assisted tool used workflows
Call Ageing - Ensure that no calls have aged past the agreed upon number of days and those which have, are escalated to ensure closure. All calls to be regularly updated correctly with relevant details.
Problem-Solving - To listen and probe user problems, to accurately interpret cause and to resolve problem by following correct technical routinesÂ
Repeat Calls - To limit the number of recurring calls
HR Policies and Procedures - To ensure that all HR Policies and Procedures as well as BU Specific procedures are adhered to, e.g. house rules, timekeeping, housekeeping and dress code, etc.
Faulty Hardware - To ensure that all faulty parts are replaced and that parts removed are returned to stores
Dockets/Job Cards - To ensure that all dockets/job cards are updated correctly with relevant details, within deadline provided.
Documentation - To ensure that all forms required for processing are submitted on time - Expense claims/Leave/Standby/all other documentation. All travel claim information to correspond with calls assigned to individual in Call Management System
Training - To ensure that training is completed during required deadlines.
Knowledge Sharing - FSE to ensure that he/ she has access and familiarizes themselves to all online knowledge documentation and ways of work
Your expertise:
1 Year practical in-service delivery; desk top support.
Experience in mobile device support
Experience in Network Support
Qualifications required:
National Senior Certificate (Matric)
A+
N+
MCSA or Microsoft Equivalent
MCSE or Microsoft Equivalent
Other information applicable to the opportunity:
Permanent Position
Location: Sandton
Work Environment: Office Bound
Physical Demands: The physical demands of the job, including bending, sitting, lifting and driving
Travel: Own transportation required
Why work for us?
If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise.
You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.
At our core, we're challengers, disruptors, and innovators. We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We're talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.
Field Support Engineer jobs in Sandton
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