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IOCO
Sandton
Yearning for More in Your Career? iOCO Infrastructure Services Invites You to Explore Possibilities. We are seeking a Field Support Engineer to join our team and provide on-site technical support and assistance to clients or customers. As a Field Support Engineer, you'll play a crucial role in ensuring that clients receive timely and effecti
Job Source: IOCOIOCO
Sandton
Yearning for More in Your Career? iOCO Infrastructure Services Invites You to Explore Possibilities. We are seeking x2  Field Support Engineers to join our team and provide on-site technical support and assistance to clients or customers. As a Field Support Engineer, you'll play a crucial role in ensuring that clients receive timely and ef
Job Source: IOCOIOCO
Kempton Park
iOCO Infrastructure Services Invites You to Explore Possibilities. We are seeking a Field Support Engineer Team Lead with technical expertise, leadership skills, and customer service acumen.  What you’ll do: Team Management VIP Support Call Management Desktop Support Mobile Device Support Fault finding/troubleshooting User satisfaction, traini
Job Source: IOCOPlacement Point
Johannesburg, Gauteng
A dynamic company based in Linbro Park is looking for a Workshop Foreman Duites: Will be overseeing the entire workshop of 15 staff members Will be reporting to the Director Ensure that the workshop runs smoothly Do planning for services Assist... Requirements: Need more than 10 years’ experience in working with Trucks (1 T to 32 T) Need t
Job Source: Placement PointCummins Inc.
Johannesburg, Gauteng
Description We are looking for a talented WORKSHOP TECHNICIAN to join our team specializing in SERVICE for our DISTRIBUTION BUSINESS SEGMENT in JOHANNESBURG, GAUTENG, SOUTH AFRICA. In this role, you will make an impact in the following ways: Study failure reports and Metric Engineering reports. Assist in compiling failure report with the Technical
Job Source: Cummins Inc.Nambiti Technologies
Johannesburg
Set up, installation and life cycle management of end user equipment and support activities. Desktop I Technical support at NQF level 6, with a minimum 12 months in the desktop support field.
Job Source: Nambiti TechnologiesObjective Personnel
Johannesburg, Gauteng
3 - 5 Years experience as a Workshop Administrator keeping job folders up to date and issuing job cards to workshop Must be computer literate on Pastel Evolution and Excel Qualification Matric Requirements3 - 5 Years experience as a Workshop Administrator keeping job folders up to date and issuing job cards to workshop Must be computer literate on
Job Source: Objective PersonnelCdr Contracts
Germiston, Gauteng
These jobs were popular with other job seekers CDR Contracts CDR CONTRACTS is looking for a Workshop Supervisor with Sheet Metal Experience In Wadeville !!! Temp with possibility of going permanent Full Time Published: 1 day ago Market Related Non EE/AA Easy apply Introduction CDR CONTRACTS is looking for a Workshop Supervisor
Job Source: Cdr ContractsSandton
R Negotiable
Yearning for More in Your Career? iOCO Infrastructure Services Invites You to Explore Possibilities. We are seeking a Field Support Engineer  to join our team. As a Field Support Engineer, you'll be responsible for resolving complex technical issues and ensuring that our customers are always satisfied.
What you'll do
Call Updating - To ensure that all calls are updated daily with meaningful comments and that correct call update templates are used and completed fully on all calls
Asset input - To ensure that all assets are correctly entered into the system.
User Satisfaction - To ensure that the user is satisfied with the service provision
Meet SLA Requirements - To repair identified problems to meet average contractual SLA requirements
All calls which can be resolved remotely is redirected back to the remote support team.
Productive Call Rate - To ensure that the agreed upon number of calls are resolved per day.
Productive Time - Maintain productivity of >75%
Instruments - To ensure that all company equipment are kept in good condition at all times (Desktop PC, Tablet/Charger/Cover)
Closure Codes - To ensure that correct closure codes are used
Work Flows - Adherence to Call Management System/any assisted tool used workflows
Call Ageing - Ensure that no calls have aged past the agreed upon number of days and those which have, are escalated to ensure closure. All calls to be regularly updated correctly with relevant details.
Problem-Solving - To listen and probe user problems, to accurately interpret cause and to resolve problem by following correct technical routines
Repeat Calls - To limit the number of recurring calls
HR Policies and Procedures - To ensure that all HR Policies and Procedures as well as BU Specific procedures are adhered to, e.g. house rules, timekeeping, housekeeping and dress code, etc.
Faulty Hardware - To ensure that all faulty parts are replaced and that parts removed are returned to stores
Reimaging and sanitation or devices.
Dockets/Job Cards - To ensure that all dockets/job cards are updated correctly with relevant details, within deadline provided.
Documentation - To ensure that all forms required for processing are submitted on time - Expense claims/Leave/Standby/all other documentation. All travel claim information to correspond with calls assigned to individual in Call Management System
Training - To ensure that training is completed during required deadlines.
Knowledge Sharing - FSE to ensure that he/ she has access and familiarizes themselves to all online knowledge documentation and ways of work.
Your expertise:
1 Year practical in-service delivery; desk top support.
Experience in mobile device support
Experience in Network Support
Qualifications required:
National Senior Certificate (Matric)
A+
N+
MCSA or Microsoft Equivalent
Other information applicable to the opportunity:
Permanent position
Location: Sandton
Work environment: Office Bound
Physical demands: The physical demands of the job, including bending, sitting, lifting and driving
Travel: Traveling will be required (Own transportation required
Why work for us?
Want to work for an organization that solves complex real-world problems with innovative software solutions? At iOCO, we believe anything is possible with modern technology, software, and development expertise. We are continuously pushing the boundaries of innovative solutions across multiple industries using an array of technologies. 
You will be part of a consultancy, working with some of the most knowledgeable minds in the industry on interesting solutions across different business domains. 
Our culture of continuous learning will ensure that you will have all the opportunities, tools, and support to hone and grow your craft. 
By joining IOCO you will have an open invitation to developer inspiring forums. A place where you will be able to connect and learn from and with your peers by sharing ideas, experiences, practices, and solutions.
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Field Support Engineer - Workshop jobs in Sandton
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