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Datacentrix
Midrand, Gauteng
These jobs were popular with other job seekers Datacentrix is looking for a certified First Line Support Engineers with MCSE certification to be responsible for the efficient logging and response to customer requests, adherence to specific Operational Level Agreements and contribution toward positive first call resolution rates and overall Service
Job Source: DatacentrixElite Search & Selection
Johannesburg, Gauteng
These jobs were popular with other job seekers Reference: JHB000967-DS-2 Role: Jnr Support Engineer (ISP - 1st Line)Location: Illovo, Johannesburg A successful and growing ISP is looking for a dynamic and articulate Junior Network Support Engineer to join their awesome team. It is a busy and exciting working environment and they offer lots of growt
Job Source: Elite Search & SelectionElite Search & Selection
Johannesburg, Gauteng
These jobs were popular with other job seekers Reference: JHB000968-DS-1 Role: Network Support Engineer (Level 2)Location: Illovo, Johannesburg A dynamic and successful ISP is looking for a Super-star Network Support Engineer to join their awesome team. Support Engineers are their professional technical resources responsible for providing first cla
Job Source: Elite Search & SelectionCipherwave Storage Solutions
Johannesburg, Gauteng
Main purpose of position: As a 2nd Line Voice Support Engineer, you will be working within our existing, highly skilled, innovative, and driven Voice Support team, allowing you to be an Ambassador for all our products. You will be working with all the latest Voice over IP technologies, and ensuring our customers get a return on their investment in
Job Source: Cipherwave Storage SolutionsSeidor
Johannesburg, Gauteng
SEIDOR Networks is looking for a Second Level Support Engineer to join a growing team based in Johannesburg. The Seidor Networks service desk is responsible for managing customer service levels by providing remote and occasional on-site support to meet SLA response and fix times. As the second line of support, the candidate will be responsible for
Job Source: SeidorMeasured Ability Group Holdings
Johannesburg, Gauteng
IT Specialist - Johannesburg, South Africa - Measured Ability Group Holdings Assisting the IT Manager as a senior support specialist, you will concentrate on IT infrastructure and security, and offer advanced technical support and support helpdesk tickets for our National Client. Degree or Diploma in IT Related5+ years' experience in the following:
Job Source: Measured Ability Group HoldingsAvocet Strategic Resourcing
Sandton, Gauteng
My client has earned an impressive global reputation in its field and central to its day to day operations is its IT function. As part of its current activities, it is looking to recruit a number of top-drawer 1st line Support Analysts to join its tech support team. My client offers superb training and career opportunities - with excellent temp to
Job Source: Avocet Strategic ResourcingSeidor
Johannesburg, Gauteng
SEIDOR Networks is looking for a First Level Support Engineer to join a growing team based in Johannesburg. The SEIDOR Networks service desk is responsible for managing customer service levels by providing remote and occasional on-site support to meet SLA response and fix times. As the first line of support, the candidate will be responsible for pr
Job Source: SeidorMidrand, Gauteng
R 300000 ZA Per annum
These jobs were popular with other job seekers Datacentrix is looking for a certified First Line Support Engineers with MCSE certification to be responsible for the efficient logging and response to customer requests, adherence to specific Operational Level Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements. Key Skills / Competencies/Qualifications Vendor Accredited Platform certification is required, Microsoft and Citrix. Previous desktop support experience is an advantage.2 year previous IT Service Desk experience Excellent data capture and typing skills Must be able to use all Microsoft Office applications. Must show excellent communication, analytical and troubleshooting skills Previous experience with a Service Desk Application Must show a good understanding between Software, Application and Infrastructure components in an IT environment Must understand the concept of an SLA and OLAResponsibilities: The First Line Support Engineer is responsible for the capturing of customer requests from varied inbound sources into the company’s Call Management System. Required to ensure that every opportunity that can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined per customer The First Line Support Engineer must analyse the reported fault and complete detailed diagnostics in an attempt to resolve the problem telephonically or via a remote support application. Should the problem not be resolved, the First Line Support Engineer must ensure that the request is correctly and efficiently assigned to the correct resolver group. A key responsibility of the role is to ensure that correct business practices and fixes are used in order to resolve a reported fault. Attentiveness and excellent communication is required from an Engineer at all times. The First Line Support Engineer must, at all times, understand the sensitive nature of their support offering and must ensure that all tasks and actions are done so with honesty and integrity. The First Line Support Engineers are required to document in detail the resolutions and fixes used in order to ensure that this advice can be used for future reference. The First Line Support Engineer is the first level of contact for customers, Engineers must therefore be customer-focused and must strive to return the customer to a working state. Ensure the user is issued with a reference number for every incident logged. Responsible for the Hand-over all incidents to the next shift for further resolution. Required to adhere to all Service Desk and Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective, detailed and accurate request capturing Accountable to confirm customers’ information Update the call at least once a day with all correspondences and actions to ensure a complete audit trail for future reference Provide professional and efficient communication between the business and the customer Ensure that the call classification matches the call description Ensure that a detailed activity history is entered into each call When re-assigning priority 1 and priority 2 calls to other groups, it must be followed by email or telephone call Adherence to the Call Lifecycle Management Processes and Procedures Log all service requests and incidents received within 15 minutes Provide a professional and efficient communication between the business and the customer Ensure the call classification matches the call description Duties & Responsibilities See Description Desired Experience & Qualification See Description These jobs were popular with other job seekers
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Mcse first line support engineer jobs in Midrand, Gauteng
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