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Isanqa
Midrand, Gauteng
These jobs were popular with other job seekers i Sanqa CAX VDI Engineer (Contract) - Gauteng/Hybrid - ISB5402584/2596 Be an early applicant Fixed Term Full Time Published: 6 days ago Easy apply Introduction Our client requires the services of a n Operations Engineer ( Senior) - Midrand/Menlyn/Rosslyn/Home Office rotati
Job Source: IsanqaSabenza It Recruitment
Midrand, Gauteng
These jobs were popular with other job seekers Join Our Team: VDI Engineer (Virtual Device Infrastructure)Are you a tech-savvy wizard with a passion for storage technologies and cutting-edge solutions?Do you thrive in the realm of Unix, Linux, Windows, and virtualization technologies? If so, we've got an electrifying opportunity just for you!Essent
Job Source: Sabenza It RecruitmentNetwork Engineering
Midrand, Gauteng
These jobs were popular with other job seekers Reference: NES018086-SV-1 A leading multinational corporation is seeking a Lead Mechanical Engineers with consultancy experience and ECSA registration to spearhead revolutionary projects in data centers and industrial complexes! Duties & Responsibilities A global corporation committed to shaping a bet
Job Source: Network EngineeringEpsidon Management And Marketing Consultancy
Midrand, Gauteng
These jobs were popular with other job seekers As a Storage Pre-Sales Engineer, you will play a crucial role in understanding the unique requirements of our clients and recommending Huawei storage solutions tailored to their needs. To be successful in this role you must have a solid foundation and extensive experience in Data Centre Storage, and an
Job Source: Epsidon Management And Marketing ConsultancyIsanqa
Midrand, Gauteng
These jobs were popular with other job seekers i Sanqa SAP Operations Engineer (Contract) - Gauteng/Hybrid - ISB4540579 Be an early applicant Fixed Term Full Time Published: 12 hours ago Easy apply Introduction Our client requires the services of a n Operations Engineer ( Advanced) - Midrand/Menlyn/Rosslyn/Home Office ro
Job Source: IsanqaQuyn International
Midrand, Gauteng
These jobs were popular with other job seekers To provide a cost engineering service (in accordance with contract execution procedures) to both project and corporate management for home office and external (i.e. field) activities. Allocated project has a complete set of cost control documents appropriate for the size and phase of the project. Cost
Job Source: Quyn InternationalSintrex
Midrand, Gauteng
These jobs were popular with other job seekers Permanent Full Time Published: 5 days ago EE/AA, Non EE/AA Easy apply Introduction Sintrex is passionate about the innovative pursuit of excellence in providing end-to-end IT management and consultative IT services that create reliable, robust and user friendly solutions. Through a cultur
Job Source: SintrexNetwork Engineering
Midrand, Gauteng
These jobs were popular with other job seekers Reference: NES018178-SV-1 Attention, Pr Eng Electrical Engineers with three years of experience! Look no further if you're seeking to elevate your career trajectory. Duties & Responsibilities Calling all ambitious Electrical Engineers! Are you ready to land a thrilling position with a prestigious firm
Job Source: Network EngineeringMidrand, Gauteng
R 300000 ZA Per annum
These jobs were popular with other job seekers Datacentrix is looking for a certified First Line Support Engineers with MCSE certification to be responsible for the efficient logging and response to customer requests, adherence to specific Operational Level Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements. Key Skills / Competencies/Qualifications Vendor Accredited Platform certification is required, Microsoft and Citrix. Previous desktop support experience is an advantage.2 year previous IT Service Desk experience Excellent data capture and typing skills Must be able to use all Microsoft Office applications. Must show excellent communication, analytical and troubleshooting skills Previous experience with a Service Desk Application Must show a good understanding between Software, Application and Infrastructure components in an IT environment Must understand the concept of an SLA and OLAResponsibilities: The First Line Support Engineer is responsible for the capturing of customer requests from varied inbound sources into the company’s Call Management System. Required to ensure that every opportunity that can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined per customer The First Line Support Engineer must analyse the reported fault and complete detailed diagnostics in an attempt to resolve the problem telephonically or via a remote support application. Should the problem not be resolved, the First Line Support Engineer must ensure that the request is correctly and efficiently assigned to the correct resolver group. A key responsibility of the role is to ensure that correct business practices and fixes are used in order to resolve a reported fault. Attentiveness and excellent communication is required from an Engineer at all times. The First Line Support Engineer must, at all times, understand the sensitive nature of their support offering and must ensure that all tasks and actions are done so with honesty and integrity. The First Line Support Engineers are required to document in detail the resolutions and fixes used in order to ensure that this advice can be used for future reference. The First Line Support Engineer is the first level of contact for customers, Engineers must therefore be customer-focused and must strive to return the customer to a working state. Ensure the user is issued with a reference number for every incident logged. Responsible for the Hand-over all incidents to the next shift for further resolution. Required to adhere to all Service Desk and Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective, detailed and accurate request capturing Accountable to confirm customers’ information Update the call at least once a day with all correspondences and actions to ensure a complete audit trail for future reference Provide professional and efficient communication between the business and the customer Ensure that the call classification matches the call description Ensure that a detailed activity history is entered into each call When re-assigning priority 1 and priority 2 calls to other groups, it must be followed by email or telephone call Adherence to the Call Lifecycle Management Processes and Procedures Log all service requests and incidents received within 15 minutes Provide a professional and efficient communication between the business and the customer Ensure the call classification matches the call description Duties & Responsibilities See Description Desired Experience & Qualification See Description These jobs were popular with other job seekers
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Mcse engineer midrand jobs in Midrand, Gauteng
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