ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Seidor
Johannesburg, Gauteng
SEIDOR Networks is looking for a First Level Support Engineer to join a growing team based in Johannesburg. The SEIDOR Networks service desk is responsible for managing customer service levels by providing remote and occasional on-site support to meet SLA response and fix times. As the first line of support, the candidate will be responsible for pr
Job Source: SeidorSeidor
Johannesburg, Gauteng
About SEIDOR Networks Founded in 1996, SEIDOR Networks is a Managed Services Provider (MSP) offering Cloud, Cybersecurity and Networking services. SEIDOR Networks is a rapidly growing business servicing Cloud and Managed Services customers across the globe. We employ ambitious, motivated people who have a desire to grow personally and professionall
Job Source: SeidorSeidor
Johannesburg, Gauteng
SEIDOR Networks is looking for a New Business Sales Representative to join a growing team based in Woodmead, Johannesburg. The New Business Sales team is responsible for increasing sales with prospects for new customers. The candidate will be accountable for identifying prospective customers, following up on potential sales leads and building relat
Job Source: SeidorElite Search & Selection
Johannesburg, Gauteng
These jobs were popular with other job seekers Reference: JHB000957-HLG-3 Role: Snr Network Support Engineer (Voice) (Level 3)Location: Illovo, Johannesburg A leading ISP is looking for an experience Snr Network/Voice Support Engineer to join their dynamic team. Support Engineers are their professional technical resources responsible for providing
Job Source: Elite Search & SelectionNumata
Johannesburg, Gauteng
Service Desk Engineers provide IT end-user support on various components of an IT environment, including but not limited to, hardware support, software support and network support. Being the first point of contact for clients, you are expected to be professional, helpful and to provide assistance with a sense of urgency, regardless of the level of
Job Source: NumataRightstaff Employment Solutions
Johannesburg, Gauteng
Mid Level IT Support Engineer job vacancy in Rivonia. Our client has a requirement for a full-time, on-site engineer to handle their daily IT needs. The Main Responsibilities of the job are: The most frequent duties for this job are set out below, but the job may include other or occasional duties and responsibilities: Install, configure and suppo
Job Source: Rightstaff Employment SolutionsElite Search & Selection
Johannesburg, Gauteng
These jobs were popular with other job seekers Reference: JHB000968-DS-1 Role: Network Support Engineer (Level 2)Location: Illovo, Johannesburg A dynamic and successful ISP is looking for a Super-star Network Support Engineer to join their awesome team. Support Engineers are their professional technical resources responsible for providing first cla
Job Source: Elite Search & SelectionIress
Johannesburg, Gauteng
See yourself being part of a large, transformational change? This could be the role for you! Who We Are At Iress, we believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. From the world’s most established financial
Job Source: IressJohannesburg, Gauteng
R 400000 ZA Per annum
SEIDOR Networks is looking for a Second Level Support Engineer to join a growing team based in Johannesburg.
The Seidor Networks service desk is responsible for managing customer service levels by providing remote and occasional on-site support to meet SLA response and fix times.
As the second line of support, the candidate will be responsible for managing customer service levels by providing remote and occasional on-site support to meet SLA response and fix times.
He/she will also be accountable for customer satisfaction by achieving predetermined prescribed, measurable performance goals on a daily, weekly, and monthly basis. In addition, a second level engineer will be responsible for the management of escalations from junior engineers or assisting with priority incidents handed over from the professional services department.
This is the perfect role for a self-motivated individual with a natural technical enquiring mind with industry-relevant experience and the ability to work in a process-driven environment.
Role Requirements:
Preferably tertiary qualification within IT or computer software Minimum 3-4 years industry-relevant work experience Must be able to travel to and from the Woodmead office in Johannesburg to perform his/her daily duties Must have a valid drivers’ license and own reliable vehicle Must be available to travel to customer sites for occasional callouts The position requires a mix of office-based and remote working
Essential Technical Knowledge and/or Experience:
A+ / N+MCSE (Microsoft Certified Systems Engineer)At least 2-years’ Microsoft 365 technical work experience Understanding of Public Cloud and at least 1-years’ technical work experience At least 2-years working experience with any routing vendor equipment and/or software Experience and understanding with Layer-2 networking and VLAN’s Experience and understanding with Cyberoam, Sophos XG Firewalls or industry equivalent Advanced Microsoft Windows Desktop Operating Systems experience Advanced Microsoft Office Suite experience Advanced Microsoft Windows Server Operating Systems experience Microsoft Active Directory and Group Policy experience Microsoft Hyper-V knowledge and experience DHCP and DNS knowledge and experience
Intermediate understanding of:
Switching / VLAN’s Routing / NAT / Dynamic Routing Packet flow Email flow and MTA communication UTM and Firewall appliances Wireless networks
Advantageous Certifications, Knowledge and Experience:
ITIL Foundation Solarwinds N-Able Connect Wise Manage CCNA (Cisco Certified Network Administrator)Basic scripting Mimecastc Panel SSL Certificates Apache / IIS knowledge
Key Responsibilities:
Complete onsite callouts for all incidents and tasks as needed Perform onsite maintenance tasks on occasion Communicate telephonically and electronically with customers, vendors, and senior network engineers for escalations Managing escalations from first level engineers Training and coaching of first level engineers Identify, troubleshoot, and resolve root causes of recurring incidents Escalation of change requests to the professional services department, and assisting with high priority tickets where applicable Maintaining worklists within the Seidor Networks call logging system and meeting pre-defined daily, weekly, and monthly targets Logging and updating of calls on a daily basis Ability to work in a team and independently, to deliver customer service Ability to prioritize, escalate and request assistance when needed in a timely manner Must be open to learning new technologies and service delivery methodologies Predefined technical certifications will need to be achieved in a predetermined timeframe
Key Attributes:
Strong verbal, telephonic and electronic communication skills Must be a natural problem-solver Research and analytical troubleshooting skills Time management skills Punctual and reliable
#J-18808-Ljbffr
Seidor networks - second level support engineer jobs in Johannesburg, Gauteng
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.