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Amazon
Cape Town, Western Cape
Job ID: 2568477 | Amazon Commercial Services (South Africa) (Pty) Ltd - N09 Amazon's mission is to be earth's most customer-centric company. We work towards a single goal: to ensure the best experience for our customers. To achieve this, we are looking for a Senior Program Manager, Customer Experience (CX) to join our South Africa Customer Service
Job Source: AmazonFintech News
Cape Town, Western Cape
The main purpose of this role is to manage the business relationship with our customers, solving lasting customer problems, building a long-term competitive advantage, retaining loyal customers, creating a strategy to increase profitability and providing a comprehensive customer perspective for executive decisions to increase the lifetime value and
Job Source: Fintech NewsPlus 1x
Cape Town
+Onex is hiring a highly experienced Client Experience Manager, to manage the service delivery to customers in a seamless manner to meet and exceed customer expectation in an efficient and cost-effective manner, achieving SLA targets and meet contractual obligations. They will also oversee projects and standards to ensure a uniformed and optimized
Job Source: Plus 1xJob Link Placement
Cape Town, Western Cape
These jobs were popular with other job seekers As the Practice Manager, you will work closely with the CEO/EXCO to maintain a positive and professional environment, ensuring that each department performs its rudimentary functions at a high quality while tracking the firm's strategic objectives. The ideal candidate will have strong leadership skills
Job Source: Job Link PlacementBelieve Resourcing
, Wes-kaap
Join our clients global Revtech company and shape the future of Revenue Optimisation!About the role: As a customer Success Manager, you will be the key link between clients and the internal team. This role involves understanding client needs, developing and facilitating the effective implementation of digital strategies, and leveraging our clients
Job Source: Believe ResourcingShopritex
, Western Cape
Purpose of the Role The purpose of the Customer Engagement Manager is to deliver digital and analytical solutions that optimise Shoprite’s customer engagement capabilities while delivering customer growth and profitability within the Rewards program. The role generates and translates data into meaningful insights and collaborates with a cross funct
Job Source: ShopritexParvana
Cape Town, Western Cape
Send an email about this job to a friend or to yourself. Our client, with 15+ years of experience, maintains a startup's energy. They prioritise client and staff relationships, fostering innovation and collaboration in an Agile environment. As a Microsoft-aligned organisation with proven Azure capabilities, they offer flexibility and remote work op
Job Source: Parvana3 Media Web Solutions, Inc
Cape Town, Western Cape
Note: By applying to this position your application is automatically submitted to the following locations: Cape Town, ZA At 2 U, we are all in on purpose. We are motivated by our mission – to eliminate the back row in education – and connected by our shared passion to deliver world-class digital education at scale. As the parent company of ed X,
Job Source: 3 Media Web Solutions, IncCape Town
R Negotiable
As the Customer Experience Manager for our Logistics Control Center, you will play a pivotal role in ensuring a seamless and positive experience for our 5500 motorbike delivery drivers. Reporting to the Head of Customer Experience, you will collaborate closely with Team Leads and logistics controllers to address operational challenges, manage incidents effectively, and drive continuous improvement initiatives. Your primary focus will be on enhancing the overall customer experience by maintaining a high level of service quality and efficiencyAct as a customer advocate within the organization, ensuring that customer needs and concerns are addressed promptly.Implement strategies to enhance overall customer satisfaction and loyalty.Contribute on weekly headcount planning session pointing out areas of concern supported by analysis Resolving poor driver attendance with the Ops Managers team.Measure types of exceptions putting corrective action in placeIdentify network needs to reduce exceptionsAssist TL team to ensure smooth daily operational flow of ordersProvide guidance and support to logistics controllers in optimizing routes, schedules, and resource allocationProactively identify areas for improvement in operational processes and customer service workflows.Collaborate with cross-functional teams to implement enhancements and drive efficiencyConduct regular meetings to discuss challenges, share insights, and strategize on improvements.Develop and monitor key performance indicators (KPIs) related to customer experience and operational efficiency.Generate regular reports to track and communicate performance trends and improvements.Analyze customer feedback and operational data to recommend and implement improvementsLead and coordinate the response to critical incidents affecting motorbike delivery operations.Following the correct escalations process on escalated queriesTaking ownership of post incident analysis, including root cause analysis and solution / prevention recommendations to the Head of Customer Experience.Comprehensive understanding of all tools and Systems Effective application of all tools and systems.Provide regular feedback on systems improvements and/or challenges to help drive system improvements.Troubleshoot driver and system related technical issues and provide comprehensive insight and feedbackEffective Workforce Planning to ensure efficient capacity to meet operational demands. Staff time and attendance overtime signoffQC KPI reviews spot checksLeave planningFoster strong partnerships with Team Leads, logistics controllers, and other relevant stakeholders.Identify training needs for logistics controllers and other staff to improve customer service skills.Facilitate training sessions on customer-centric practices and operational excellence.Tertiary Qualification in Logistics/ Business Management/ Business Administration or equivalent 5 years of experience in a logistics or customer experience roleComputer literate - Good typing skills, comfortable using Microsoft Word and Excel
Customer Experience Manager jobs in Cape Town
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