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Norwood Ravenswood
City Of Johannesburg Metropolitan Municipality, Gauteng
£14.50 per hour36 / 37.5 hours per week We are looking for a Team Leader in several of our Residential homes and Supported Living to join our friendly team within Ravenswood Village. We support people with Learning Disabilities, Autism and PMLD to live the most fulfilling lives they can across 11 Residential homes. The purpose of this role is to ov
Job Source: Norwood RavenswoodBelieve Resourcing Pty Ltd
Johannesburg, Gauteng
These jobs were popular with other job seekers 3rd Floor, 26 Girton Road, Parktown, Johannesburg, 2193 Genpact South Africa Proprietary Limited 3rd Floor, 26 Girton Road, Parktown, Johannesburg, 2193 Genpact South Africa Proprietary Limited Our client, a seasoned leader in financial wellness programs, specialises in empoweri
Job Source: Believe Resourcing Pty LtdStandard Bank Of South Africa Limited
Johannesburg, Gauteng
Business Segment: Personal & Private Banking Location: ZA, GP, Johannesburg, Simmonds Street 5 To lead a team of Home Loan Officers in providing exceptional customer services to Home Loans clients in financial distress or who anticipate experiencing financial distress with the selling of their properties, allowing the customer to minimise their lo
Job Source: Standard Bank Of South Africa LimitedStandard Bank Of South Africa Limited
Roodepoort, Gauteng
Business Segment: Personal & Private Banking Location: ZA, GP, Roodepoort, Ellis Street 4 To manage the end-to-end value propositioning of the Retention inbound and outbound contact centre by ensuring adherence to standing procedures and audit requirements within the area. Managingof large staff contingent in terms of agreed human performance prin
Job Source: Standard Bank Of South Africa LimitedJse Limited
Sandton, Gauteng
Job category: Banking, Finance, Insurance. Stockbroking Contract: Permanent Remuneration: Market Related EE position: Yes Introduction To manage a team of test analyst and senior test analyst to ensure that the highest level of quality of all JSE systems is maintained to minimize risks. Business and Financial Results Management Provide
Job Source: Jse LimitedApex Group Ltd
Johannesburg, Gauteng
Location: Johannesburg, South Africa Date Posted: Apr 16, 2024 Apex Business Services , an Apex Group Company, is dedicated to delivering exceptional service with a personal touch. We are proud to place the utmost importance on developing strong personal relationships with our clients and that focus has enabled us to establish a strong reputatio
Job Source: Apex Group LtdWesbank
Randburg, Gauteng
Job Description Manage and optimize the team performance of a team of credit analysts Establish, align and manage target and budget goals whilst ensuring effective control of costs Achieve team targets (maximize productivity within quality framework)Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and
Job Source: WesbankCallforce Direct
Johannesburg
We're looking for an Insurance Sales Team Leader to lead a dynamic sales force to success, while helping clients protect what matters most through our short-term insurance solutions. The Insurance Sales Manager is responsible for leading and managing a team of insurance sales agents to achieve sales targets and deliver exceptional customer service.
Job Source: Callforce DirectJohannesburg
Position: Team Leader: Care Operations
Department: Bonitas Hospital Management Services
Grade: B3M2 Position
Purpose: To lead a team of professional staff to ensure the management of financial and clinical risks through the application of scheme rules and clinical policies and procedures.
Experience: 5 years Managed Healthcare and 2 years case management experience 1 – 2 years supervisory experience and 2years ICU experience advantageous
Qualifications: Relevant Clinical Qualification, Registration with the relevant statutory bodies Professional Membership
Generic Objectives Specific deliverables:
People Leadership:
-Lead and inspire your people and drive team collaboration.
-Develop and support your people growth by focusing on their strengths and styles.
-Coach and enable team to maximize their potential.
-Empower your people with skills to improve confidence, knowledge and communication skills.
-Amplify your people’s imagination and self -learning.
-Create a safe and happy working environment that inspires all, adapting to needs of your people.
-Manage, monitor leave and wellness of your people.
-Recognize and appreciate excellence and team collaboration in real -time. Continuous improvement:
-Identify areas of improvement and solving for sustainable solutions through root cause analysis, lean six sigma methodologies and feedback loops.
-Assist with user acceptance testing and coach your teams through changes.
-Demonstrate excellence in communication and daily performance management.
Workforce Management:
-Perform Resource planning, forecasting and management across all channels and touch points.
-Manage and plan downtime when required.
-Manage work volume and ensure service levels are met and improved. Business Continuity Management:
-Understand how to manage business continuity and unplanned downtime.
-Manage incidents and service level continuity. Manage and Maintain Operational Content:
-Represent the business capability in the organization's governance model.
-Collaborate with solution capabilities and product owners to ensure operational content enables the implementation of all business strategies.
-Manage and maintain consistency of all Standard Operating Processes and Operational Resources by working collaboratively with capability owners and forums.
-Attend and participate in all required forums in the governance model, supporting all roles in the business model. Manage Performance:
-Motivate the team to achieve the organizational goals.
-Manage timelines and priorities to ensure business goals are met.
-Conduct performance reviews and align to frequent coaching.
-Provide exceptional organization and focus for the team. Conduct performance management.
Position Specific Outputs Work Scheduling
-Resource planning and management
-Queue management Training and coaching
-Identify ongoing training and developmental gaps i.e. PDPs
-Refer training needs (TNA) to HCBP / central training/QA/ISO to address
-Reinforces on the job learning after central training has signed off. Does not provide basic training but does assist with up-skilling during probation period after HC Training BP has signed off
-Provide on the job coaching to address specific performance gaps (KPIs
-Performance improvement plans which will also include personal development plans (linked to Performance management) Administration and reporting -Ensure that SLAs are met
-Complete and submit operational reports including monthly ISO compliance template reports
-Do trend and root cause analysis and recommend improvements
-Do VOEs and take corrective actions -Ensure that escalation management is done by Senior Agent(s). Address limited number of escalations. Process stale claims as per the Scheme Rules.
-Implement Year end as per project plan -Facilitate originator, business or client focus group sessions on variety of topics i.e. problem-solving, communication, membership related issues Financial Management
-Control leave liability -Monitor and reduce wastage, identify cost saving opportunities i.e. staff, stationery & printing, telephones, processes Leadership -Performance management i.e. ongoing evaluation via own voice samples and quality assessment, ratings
Team Leader: Care Operations jobs in Johannesburg
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