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Adapt It
Midrand, Gauteng
These jobs were popular with other job seekers As part of the Mergers & Acquisitions (“M&A”) team, this critical function is responsible for high-quality B2 B account and business development activities which includes but not limited to research, identification, screening, and assessment of M&A opportunities in assigned vertical software markets.
Job Source: Adapt ItStandard Bank Of South Africa Limited
Pretoria, Gauteng
Business Segment: Business & Commercial Banking To grow and retain a portfolio of high-value Growth Segment relationships through partnering for growth by proactively providing a high-end differentiated service and value-adding solutions. Qualifications Minimum Qualifications Business Commerce (FAIS recognised)Experience Required3-4 years Relations
Job Source: Standard Bank Of South Africa LimitedA Triple A Recruitment
Pretoria, Gauteng
Pretoria Client Relationship Manager 18000 Our client in the Digital printing industry has an opening for a Client Relationship Manager in their call Centre. Job Specification: Management of a 5- seat call centre, setting of goals, staff training and motivation. Implementing new policies and protocols that will improve client experience.
Job Source: A Triple A RecruitmentStandard Bank Of South Africa Limited
Centurion, Gauteng
Business Segment: Business & Commercial Banking To grow and retain a portfolio of high-value Growth Segment relationships through partnering for growth by proactively providing a high-end differentiated service and value-adding solutions. Qualifications Minimum Qualifications Business Commerce (FAIS recognised)Experience Required3-4 years Relations
Job Source: Standard Bank Of South Africa LimitedThe Recruitment Council
, Gauteng
Job Purpose: The individual is responsible for the strategic management of relationships with all our local and offshore fund managers, stockbrokers (PSP providers) and Discretionary Fund Managers, from a Wealth local and international platform perspective. As a secondary purpose, the role will provide additional capacity in the Deal Forum and will
Job Source: The Recruitment CouncilNile
Centurion, Gauteng
Nile's core market is growing rapidly and we are expanding our team to improve our engagement with buyers. We are looking to hire an experienced Relationship Manager to manage high value relationships. We believe Nile is the future of fresh produce trading and looking for a self-starter that want to build that future with us!Responsibilities inclu
Job Source: NileAdapt It
Midrand, Gauteng
These jobs were popular with other job seekers As part of the Mergers & Acquisitions (“M&A”) team, this critical function is responsible for high-quality B2 B account and business development activities which includes but not limited to research, identification, screening, and assessment of M&A opportunities in assigned vertical software markets.
Job Source: Adapt ItLabournet Pty Ltd
Pretoria, Gauteng
Labour Net is one of the largest Industrial Relations, Human Capital and Payroll Consulting firms in South Africa. The Labour Net Group is currently experiencing tremendous growth and as such we’re constantly searching for top talent. Job Description The Client Relationship Consultant (CRC) is primarily responsible for establishing relationships th
Job Source: Labournet Pty Ltd, Gauteng
R 400000 ZA Per annum
Working hours: Working hours Eastern Standard Time: 9am - 8pm(15:00 - 02:00)Working shifts, four shifts a week Monday to Sunday These working hours will change with daylight savings (in our summer months) to match the hours of 9am - 8pm Eastern Standard Time Job purpose: Responsible for conducting telephonic sales as well as handling customer issues pertaining to the sales of hearing aids to our international market. Minimum education (essential): Matric Minimum education (desirable): Relevant certificates Minimum applicable experience (years):1-3 years Required nature of experience: Customer relations Telephonic sales Call centre Technical support Administration Cold Calling Working within a digital environment Skills and Knowledge(essential): CRM system experience Telephonic sales experience and high conversion rates Excellent English skills Excellent communication ability and oratorship Conflict management Salesforce experience Video calling experience Other: Working hours from EST time: 9am - 8pm Working shifts, four shifts a week Monday to Sunday. These working hours will change with daylight savings (in our summer months) to match the hours of 9am - 8pm Eastern Standard Time Essential Competencies: Interacting with People Establishing Rapport Resolving Conflict Thinking Positively Understanding People Following Procedures Upholding Standards Seizing Opportunities Important Competencies: Interpreting Data Impressing People Convincing People Articulating Information Empowering Individuals Conveying Self-Confidence Showing Composure Inviting Feedback Team Working Valuing Individuals Meeting Timescales Checking Things Sales 50%Call assigned leads and ensure wrap-up tasks (for example capturing the call outcome and notes) are completed accurately and thoroughly according to procedure. Action inbound sales calls according to procedure. Upsell additional products to existing and/ or prospective customers. Maintain a high sales conversion rate. Provide good quality information to customers to ensure that the products meet their needs to minimise returns. Assist customers with questions about hearing loss and hearing aid benefits. Assist in achieving set revenue goals and targets. Complete assigned CRM tasks for follow ups to leads/customers. Customer Support 20%Ensure leads/customers have a positive view of hear X and Lexie/Go and the hearing hub team and processes. Conduct business in a professional manner when communicating and interacting with leads/customers to ensure customer satisfaction. Provide information as effectively and efficiently as possible to reduce the possibility of future queries. Liaise with Lexie Experts to improve customer satisfaction. Maintain lead/customer support KPIs at all times to ensure a high ‘customer effort score’ by going above and beyond for leads/customers. Gather customer feedback via post-call reviews and direct them to the Lexie Rewards program. Actively communicate with other staff members to ensure best practice customer satisfaction. Reinforce information provided on a call with texts and/or emails. Ensure a minimal to zero missed call rate. Solve problems for end users to get the products working. Solve problems as effectively and efficiently as possible in reducing the time spent with each query. Escalate queries with discretion. Respond to queries and follow up with feedback. Continuous Improvement 10%Liaise with the CIA (Continuous Improvement Audiologist) to maintain the list of FAQs based on questions and interactions you experience throughout your engagements with leads/ customers.. Keep supervisor(s) informed about recurring queries logged by leads/ customers; and the corresponding responses. Guide management on the needs and desires of our prospective and existing customers. Provide lead/ customer feedback on product or training information to the CIA. Provide feedback to the CIA on the support material available that could be helpful to customers and staff. Report any roadblocks and limitations for effective customer support to management urgently. Ensure proper and complete product knowledge is kept based on training and materials provided. Actively participate in training activities and successfully complete training activities Ensure proper knowledge is gained and kept on all regulatory, policy and procedural requirements. Quality & Compliance 20%Maintain absolute customer confidentiality and protection of personal information. Maintain customer records in accordance with procedure. Keep customer interaction logs up to date on Salesforce. Report to and work with other customer Relationship Managers in the Contact Centre to ensure customer satisfaction. Ensure other required documents, reports and email accounts are up to date and accurate. Positively adhere to all regulatory, policy and procedural requirements. Non-adherence will be subject to disciplinary process. This job description is not a definitive or exhaustive list of responsibilities and is subject to change depending on changing business requirements. Employees will be consulted on any changes. Employee’s performance will be reviewed based on the agreed upon objectives.
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Relationship manager jobs in , Gauteng
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