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Technician

Eastern Cape, Eastern Cape

R 200000 ZA Per annum

Yearning for More in Your Career? Explore Possibilities. We are seeking a Technicianto join our team. As a Technician, you'll play a crucial role in ensuring the smooth operation and optimal performance of computer systems combining technical proficiency with problem-solving abilities and effective communication skills. Objective Software and Hardware support to Customer sites that include Electronic Security and Safety Systems as well as Workforce Management Solutions as per contract agreement. The technician will be responsible for compliance with SLA commitments as per contractual agreements. Skills and Experience What you’ll do: Medium to High-Level Technical Support on systems, hardware, and software (Onsite, Remote, Telephonic)General fault-finding & Troubleshooting Technical Training (Customer & Internal)Service Calls: Support on all hardware/software installed on all sites. Ability to assist HLS with issues in various databases for example SQL Express etc Ensure that the incident/ticket system has been updated accordingly and timeously to ensure tracking is in place for all tickets logged. Constant communication with customers to ensure that they are kept updated on any tickets or service issues being experienced. Small Installations: Project Coordinating all new installations by making sure that the client knows requirements as well as meeting deadlines. Maintenance: Ensure that hardware/software maintenance is scheduled and performed on all relevant equipment/systems as per SLA and supplier requirements. Accurate and up-to-date maintenance documentation to provide proof of the services rendered. Training – Customer Training, Supplier Training, Training of Technical Assistants Peer assistance: Assist peers as and when necessary. This could involve technical advice, workload assistance, or general participation Your expertise: Function-related experience: 5 years+Leading teams: 2 years Project experience: 2 years3+ years security software & hardware installation experience5 + years BES/SQUBE or SYNERION Software & hardware implementation and commissioning experience Networking Skills – TCP/IP, DHCP, Static & VLAN (N+ will be beneficial)Electronic Skills – Low Current Power, Relays. Experience in installation of Turnstiles, Vehicle Barriers, Mantraps Experience and certification in the installation & commissioning of CCTV and Access control solutions - (Impro, Gallagher, Milestone, Axis, SAFR, Hanwa Techwin, Hikvision, Dahua, Idemia, Suprema, Bosch CCTV)Experience and Fire Certification an advantage Building Management design and implementation an advantage - Tridium Experience in servicing/installing HW / SW supplied by NEXTEC SBT and other Electronic Security and Safety Systems Structured and methodical with fault finding. Access Control Skills CCTV Skills General Market Knowledge – Understanding the high demand of Customer Service Software installation skills. Qualifications required: Gr 12 or equivalent College diploma MCSE and or N+/A+ or N. DIP Electronic/Electrical Engineering, an advantage Access Control and or Time and Attendance system(s) training certification SQL Language Query Experience/Certification an advantage Microsoft Office competent (Word, Excel, Visio, and Power Point)PSIRA Certified (Grade E-C)CCTV – Hikvision, Bosch, Milestone Access Control – Impro, Gallagher, ZKFire – Ziton, Technoswitch Time and Attendance - BES Suite, SQUBE Systems, Jarrison, Kronos Basic Electronic Other Other information applicable to the opportunity:

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Technician jobs in Eastern Cape, Eastern Cape

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