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Rory Mackie & Associates
Cape Town
Overview: Our client, a global asset manager, is seeking to appoint a Retail Operations Manager. They are looking for someone who is passionate about people and extends past call and query management to understanding and managing the client experience. The successful candidate needs to have a strong knowledge of the SA asset management industry, it
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Job Source: Optential Consulting (Pty) LtdThe Talent Experts
Cape Town, Western Cape
These jobs were popular with other job seekers Are you passionate about efficiency and ready to lead operations?Is this you?You have a knack for overseeing operations, good problem-solving skills, and a proactive approach to task completion, with a good understanding of investment operations. What you’ll be doing (and why you’ll enjoy it)As Operati
Job Source: The Talent ExpertsCape Town
Overview:
Our client, a well-established asset management company, is looking for a Team Leader to join their dynamic and growing LISP, within the Retail Operations Team. You will be responsible for the leadership of a diverse group of consultants as well as manage the daily operational requirements/processes in alignment with the value structures of the broader retail department. You will be measured on the outputs of an engaged and motivated workforce, the maintenance of stable and autonomous operations, and the application of well-balanced service and compliance principles to those processes
Responsibilities:
People Management: Engage and invest in people
Motivate and influence staff towards a culture that promotes accountability and service excellence
Facilitate and guide the growth and development of staff by providing ongoing support, coaching and mentorship
Contribute towards staff engagement and retention efforts
Operational: Daily management of all operational aspects of the environment
Creating, analysing and reporting on key metrics of the team
Responding pro-actively to analyses, findings and recommendations from various sources (such as KPA data, risk events, quality- and knowledge assessments)
Implementing processes and controls to respond to events and service improvements. Ensuring sufficient staff complement, skills availability and autonomy
Strategic:
Execute the strategic objectives of the department and develop and maintain a results-driven environment
Continuously develop a performance driven team culture by setting and aligning targets, seeking out multi-stakeholder feedback reviews on team output
General:
Collaborate with fellow peers and engage with stakeholders such as support and service teams, risk and compliance, human resources to drive a distinguished and highly developed team
Manage relationships that foster a creative, engaged, high-performing environment
Continuously work towards the implementation of processes and controls that fosters an effective Retail Department
Requirements:
Relevant and applicable tertiary qualification, eg Bcom.
3 continuous years’ experience as a team leader in the Financial Services Industry
Knowledge of Pension Fund Act, Income Tax Act, Long Term Insurance Act, CISCA, JSE regulations
Advanced MS Excel skills
Core competencies:
Proven track record of exceptional leadership
Strong decision-maker and inquisitive problem solver
Attentive and perceptive to the ongoing needs of the team
Resilient, accountable and able to function in a fast paced, evolving, and high-pressure environment
High degree of team- and self-awareness, with strong professional image
Meticulous, deadline driven and reliable
Team Leader: Retail Investment Operations jobs in Cape Town
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