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Shopritex
, Western Cape
Purpose of the Role The purpose of the Customer Engagement Manager is to deliver digital and analytical solutions that optimise Shoprite’s customer engagement capabilities while delivering customer growth and profitability within the Rewards program. The role generates and translates data into meaningful insights and collaborates with a cross funct
Job Source: ShopritexDatafin It Recruitment
Cape Town, Western Cape
These jobs were popular with other job seekers Data Fin was established in 1999. We pride ourselves on the fact that we have established relationships with industry leaders and a vast majority of our business is repeat business. Duties & Responsibilities ENVIRONMENT: Our client specializes in assisting global businesses, functioning across numero
Job Source: Datafin It RecruitmentTtec
Cape Town, Western Cape
The Vendor Partner Culture and Engagement Lead manages all aspects of culture and engagement projects, including activities designed to foster associates well-being and engagement aligned with their unique organizations culture and values while integra... Ideal Qualifications Must have an understanding of different perspectives and ensures inclus
Job Source: TtecTeletech Holdings, Inc.
Cape Town, Western Cape
Job Description - Culture and Engagement Lead (03 V6 E) Culture and Engagement Lead Cultural/Engagement Lead Job Profile Summary The Vendor Partner Culture and Engagement Lead manages all aspects of culture and engagement projects, including activities designed to foster associates well-being and engagement aligned with their unique organizat
Job Source: Teletech Holdings, Inc.Tsm Consulting
Bellville, Western Cape
These jobs were popular with other job seekers Introduction: This role is a 5th eight, office based position (Monday to Friday). The perfect candidate will offer crucial administrative support and aid in handling diverse administrative duties, reporting directly to the Manager. Duties & Responsibilities In this position, you'll have the chanc
Job Source: Tsm ConsultingHire Resolve
Cape Town, Western Cape
Hire Resolve is currently seeking a highly motivated and experienced Customer Relationship Manager to join their client's team in the Retail Industry. As a Customer Relationship Manager, you will be responsible for building and maintaining strong relationships with retail customers, ensuring their satisfaction with products and services, and identi
Job Source: Hire ResolveCarrol Boyes
Cape Town, Western Cape
Carrol Boyes is a renowned South African designer and manufacturer of functional art pieces, specializing in homeware and lifestyle products. With creativity, craftsmanship, and innovation being the core values of the brand, Carrol Boyes has become a leading homeware retailer both locally and internationally. We are committed to delivering exceptio
Job Source: Carrol BoyesParvana
Cape Town, Western Cape
Send an email about this job to a friend or to yourself. Our client, with 15+ years of experience, maintains a startup's energy. They prioritise client and staff relationships, fostering innovation and collaboration in an Agile environment. As a Microsoft-aligned organisation with proven Azure capabilities, they offer flexibility and remote work op
Job Source: ParvanaCape Town, Western Cape
R 300000 ZA Per annum
Purpose of the Role
The purpose of the Customer Engagement Manager is to deliver digital and analytical solutions that optimise Shoprite’s customer engagement capabilities while delivering customer growth and profitability within the Rewards program. The role generates and translates data into meaningful insights and collaborates with a cross functional team of data scientists, analysts, product managers, agile delivery, and technology teams in incremental deployments. The role also works in close partnership with business stakeholders including buying, commercial, marketing and operations teams, to enable the delivery of Shoprite’s customer engagement and growth agenda.
Job Objectives
Implement the roadmap for customer engagement to inform the creation and prioritisation of the backlog. Collaborate with business stakeholders from multiple departments to deliver their business objectives through customer centric campaigns. Unlock new customer opportunities to keep customers engaged with the Rewards program. Continuously research industry trends and customer needs and implement reward strategies to Acquire new customers. Analysis and execution of customer lifetime value / customer life-cycle campaigns. Plan and deliver Rewards CRM strategies that encourage customer retention and customer loyalty. Grow customer profitability by utilizing the full suite of offers from the Shoprite Group. Work closely with all departments to ensure the Rewards Customer Engagement works effectively for all aspects of the Shoprite Group. Use direct and owned marketing channels to communicate personalized experiences to customers. Implement testing strategies for all aspects of the CRM to ensure the most effective approach for the company and its products. Work with data science capabilities to use technology to deliver a personalized experience for customers across all channels. Work with Shoprite X Product team to deliver a strong omnichannel customer experience. Support commercial teams to ensure strong promotional coverage of rewards deals. Work with brand teams to ensure rewards deals and campaigns are a focus in all ATL marketing channels.
Job-Related Experience
Degree or Diploma in Business, Marketing, or a related field – (essential).+4 years in a similar capacity or role, with experience delivering marketing and CRM strategies – (essential). Proven record of accomplishment of using customers data and technologies to personalise the customer experience – (essential). Experience in an agile environment, particularly delivering strategic roadmaps – (essential). Experience applying agile analysis techniques for creating user stories and acceptance criteria – (essential). Strong proficiency in MS Office 365 with an advanced level of Excel capability – (essential).
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Customer engagement manager jobs in Cape Town, Western Cape
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