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IOCO
Work From Home (WFH)
Elevate Your Career with iOCO Infrastructure Services: Where Innovation Meets Impact. We are seeking X3 Service Desk Agents to join our team. As a Service Desk Agent you'll be responsible for resolving complex technical issues and ensuring that our customers are always satisfied. What you’ll do: Efficient and effective logging and allocation
Job Source: IOCOViadex
Workfromhome, Western Cape
These jobs were popular with other job seekers The 3 rd line Systems Engineer will form part of a dynamic team of 1 st , 2 nd and 3 rd line engineers based in Cape Town, delivering SLA-backed services remotely as part of our technical support offering. Reporting to the Service Desk Manager, this role requires a proactive, collaborative team memb
Job Source: ViadexEmapply
Workfromhome,
Help Desk Tech Support Lead | EMAPPLY | South Africa EMAPPLY is currently recruiting for a Help Desk Tech Support Lead tojoin a dynamic and growing team. As the Help Desk Tech Support Lead, youwill be responsible for providing technical support and guidance toclients, managing help desk tickets, and troubleshooting hardware andsoftware issues. This
Job Source: EmapplyAscent People Ltd
, Noordwes
IT Service Desk Manager – Incident Management Location: North West Industry: IT Salary: £40000 - £50000 per annum + Pension, Medical, Gym Posted: 13/02/2024 Description IT Service Desk Manager, Incident Management, Product Support, ITIL, SLA/KPI, External Customers, Stakeholder management, Software Delivery – Warrington – 50 K (hands-on, not man-ma
Job Source: Ascent People LtdAscent People Ltd
, Noordwes
Senior Service Desk Consultant – 50 K Location: North West Industry: IT Salary: £40000 - £50000 per annum + Pension, Medical, Gym Posted: 19/02/2024 Description Senior Service Desk Consultant, Senior Support Desk Analyst, Incident Management, Product Support, ITIL, SLA/KPI, External Customers, Stakeholder management, Software Delivery – Warrington
Job Source: Ascent People LtdAscent People Ltd
, Noordwes
Incident Manager – Software vendor Location: North West Industry: IT Salary: £40000 - £50000 per annum + Pension, Medical, Gym Posted: 13/02/2024 Description Incident Manager, IT Ticketing System, ITIL, Service Desk Management, Product Support, SLA/KPI, External Customers, Stakeholder management, Software Delivery – Warrington – 50 K* Are you an In
Job Source: Ascent People LtdTalentspa Recuitment
, Noordwes
As a Service Support Engineer would be expected to provide a role in this cover and be part of a 24/7 support team.* Provide PLC/HMI/SCADA support in breakdowns, maintenance, installation and commissioning.* Carry out PLC/Electrical (low voltage) fault finding. About You We would like to hear from you if you have:* Experience as an Automation syste
Job Source: Talentspa RecuitmentAdvania Company
Workfromhome, Western Cape
Are you an experienced Microsoft Business Central Support Analyst , looking for an exciting opportunity?You're able to assess the complexity of an issue and either deal with it yourself or escalate it to a senior colleague. You're able to ensure that all calls are logged into the helpdesk system, and progress notes are added to all calls. You wil
Job Source: Advania Company, Noordwes
R 400000 ZA Per annum
IT Service Desk Engineer Location: North West Industry: IT Salary: £30000 - £35000 per annum + Bonus + Benefits Posted: 28/02/2024 Description IT Service Desk Engineer – Liverpool, Office based, Please only apply if you can commute to the office 5 days a week My client is a global company that has been established for many years. They have an excellent reputation for staff retainment and are looking to expand their IT Service Desk team. As an IT Service Desk Technician, you will be responsible for accepting, logging and responding to IT support requests from across the group. You will be responsible for initial incident triage and troubleshooting before either resolving the issue or escalating to the relevant team. A proactive approach to customer service and support is necessary to succeed in this role. Job responsibilities for the IT Service Desk role* Provide high quality IT support to the group.* Categorise and record IT issues.* Communicate with end users professionally in order to triage and troubleshoot issues as they arise.* Maintain core business systems, working closely with the Infrastructure team.* Adhere to strict SLAs provided by the Service Desk Manager.* Support problem identification and resolution.* Coordinate with Technical Authors to ensure repeat problems/requests are documented in the knowledge base.* Participate in active AV monitoring and support IT security response to any issues.* Provide out-of-hours business-critical support as part of a rota.* Configure equipment for business purposes, including PCs, laptops, mobile devices, and tablets.* Any other duties deemed necessary for the successful running of the IT support services Experience/Background needed for the Service Desk role;* 3 + years in a similar role.* Demonstrable experience dealing with difficult stakeholders and managing stakeholder expectations.* Experience using tools such as Asana, Google Apps, and ITSM Software such as Halo ITSM or Freshservice* Google G Suite (Gmail, Google Chat, Google Docs) preferred but equivalent experience with Office 365 considered.* Windows Desktop Operating Systems (Windows 10,11).* Android Mobile and Apple i OS Operating Systems.* Microsoft Office 2016 and 2019.* Mitel VOIP Phone Systems or equivalent VOIP Phone Systems.* Experience using Mobile Device Management Solutions such as Air Watch.* Windows Server Operating System, Active Directory – User Administration.* Knowledge of Citrix, VMWare, or Cisco / Meraki Technologies (advantageous).* Windows 10 Deployment (WDS). An ITIL qualification and ideally degree educated would be a bonus. The role is situated in my client’s offices in Prescot/near Liverpool and will involve paid-on-call and shift work If you are an experienced 1st, 2nd line support Service Desk Technical looking for a new role then please apply today Ascent People is acting as an employment agency for this role and applicants from all ages and backgrounds will be considered. Recruiter: Nadine Bramley Phone: 0161 9132621 Email: [email protected] My Social
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It service desk engineer jobs in , Noordwes
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