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Remote systems engineer - 3rd line

Workfromhome, Western Cape

R 400000 ZA Per annum

These jobs were popular with other job seekers The 3 rd line Systems Engineer will form part of a dynamic team of 1 st , 2 nd and 3 rd line engineers based in Cape Town, delivering SLA-backed services remotely as part of our technical support offering. Reporting to the Service Desk Manager, this role requires a proactive, collaborative team member who is very strong technically and able to work European standard office hours, as per customer requirements. The candidate will be required to form part of a 24x7x365 on-call rota after successful completion of probation and training. Duties & Responsibilities Key Accountabilities Logging and progressing support tickets (incidents & changes) through our MSP systems. Provide remote 3 rd line technical IT support for tickets escalated. Troubleshoot and resolve hardware and software related incidents based on Microsoft systems. Resolve incidents within agreed first-time-fix parameters and escalate within the team where required, complying with contracted SLAs. Take ownership of incidents and manage through to resolution where possible. Attend to proactive and reactive monitoring alerts in order to ensure minimum disruption to customers. Meet client expectations in terms of quality of work and delivery to deadlines. Action customer enquiries effectively in a timely fashion as per prescribed SLA. Produce information reports upon request. Build and maintain Viadex reputation & customer relationships. Desired Experience & Qualification Required Skills & Experience Matric or equivalent secondary education VMware VCP MCSE/MCITP or multiple MCP certifications5+ years’ experience in an IT Service Desk support environment (3 rd line support) 5+ years’ experience supporting VMware hypervisor (1+ year exposure to VMware NSX and v SAN) 5+ years’ experience supporting Cisco/HPE networking environments 3+ years’ experience supporting firewalls (Forti Gate, Watch Guard, Cisco) 3+ years' experience supporting SAN storage 5+ years’ experience supporting Microsoft Systems; Servers, Exchange/365, Active Directory, DNS, DHCP, etc Exposure to HP, Dell & Cisco datacentre hardware, software, and storage technologies. Exposure to modern Backup & Disaster Recovery technologies (Veeam, Zerto) Exposure to Public Cloud (Azure, AWS) and/or VMware-based Private Cloud (Iaa S, DRaa S, Baa S) Package & Remuneration Market related Interested?What WE will provide YOU Global and national travel opportunities Free parking Life Assurance Funding for accreditations and educational assistance for courses relevant to your role. Reward and recognition schemes Strong global management and team support and collaboration Opportunities to achieve personal and work goals The opportunity to work with a diverse network of team members and clients Exposure to skill development on a global level These jobs were popular with other job seekers

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