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Bastion & Flowe
Johannesburg, Gauteng
Join our global Revtech company, Offernet, as a Customer Success Manager and become the key link between clients and our internal team. Your role will involve understanding client needs, developing and facilitate the effective implementation of digital strategies, and leveraging our Marketing Technology to drive successful campaigns, improving your
Job Source: Bastion & FloweGfk Se
Johannesburg, Gauteng
Customer Success Senior Manager_R00022015 Search for jobs Home /Careers /Search For Jobs /Customer Success Senior Manager R00022015 Customer Success Senior Manager Country South Africa Job Family Customer Success Management We show the world what people want. Join Gf K and help us shape tomorrow. As an NIQ company, we
Job Source: Gfk SeSas
Johannesburg, Gauteng
Nice to meet you! We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility
Job Source: SasE-merge It Recruitment
Johannesburg, Gauteng
Our prestige client is a well-funded startup simplifying US sales tax compliance for global businesses. They provide end-to-end solutions, from calculations to reporting and filing. They are backed by Group, a trusted partner to over 13,000 clients, including Fortune 500 companies. Role and responsibilities: You will ensure clients' adherence to sa
Job Source: E-merge It RecruitmentMimecast Limited
Johannesburg, Gauteng
Manager, Customer Success (people management and customer success experience essential) page is loaded Manager, Customer Success (people management and customer success experience essential) Apply locations South Africa - Johannesburg time type Full time posted on Posted 2 Days Ago job requisition id R4662 Manager,
Job Source: Mimecast LimitedPnet
Johannesburg, Gauteng
These jobs were popular with other job seekers Genpact South Africa Proprietary Limited 3rd Floor, 26 Girton Road, Parktown, Johannesburg, 2193 Genpact South Africa Proprietary Limited 3rd Floor, 26 Girton Road, Parktown, Johannesburg, 2193 The Customer Success consultant engages with Pnet customers to drive & accelerate thei
Job Source: PnetStrategicdimensions
Sandton, Gauteng
The Customer Success Consultant will play a critical role in ensuring that our clients achieve their desired outcomes while using our products and services. This role involves building strong relationships with customers, understanding their needs, and helping them maximise the value they get from our offerings. About Strategic Dimensions Strategic
Job Source: StrategicdimensionsFlink Recruit Pretoria
Midrand, Gauteng
These jobs were popular with other job seekers Reference: PTA000158-CDW-1 Our Client is looking for a Customer Success Executive, located in Midrand Duties & Responsibilities Main Purpose The purpose of the Customer Success Executive (CSE) is to maintain solid relationships with the company's key Enterprise and Corporate clients, establish new rel
Job Source: Flink Recruit PretoriaSandton, Gauteng
R 400000 ZA Per annum
The Customer Success Manager is responsible for building effective relationships with current customers and for maximising the customer lifetime value within the project life-cycle. This will be accomplished by delivering a great customer experience and maximising the use of Odoo, as well as delivering outcomes, results and value that exceed customer expectations. The CSM is responsible for managing the onboarding of new customers, the renewal process and customer growth by identifying add-ons and upsell opportunities. About Strategic Dimensions Strategic Dimensions is a forward-thinking business solutions company, specializing in ERP implementations. We pride ourselves on our commitment to innovation and excellence, and we strive to provide opportunities for our employees to grow and succeed. As an intern, you'll be a part of a supportive team dedicated to fostering learning and professional development. Strategic Dimensions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. What the Job Entails Speed of delivery (having worked to create an agreed set of SLA's for a wide range of projects)Effectively managing resource to consistently meet an agreed target Weekly and ad hoc client feedback regarding IT solutions implemented Project and compliance administration Manage Logging of tickets onto Odoo Manage Logging of internal and external timesheets Forge relationships with new customers and understand their objectives From a consultative approach, develop a strategy and plan for achieving customer objectives Manage the steps of the onboarding process with the customer including but not limited to account configuration,product and best practice training, initial end-user phishing and training campaigns, and other change management activities Coordinate with technical support for technically complex questions Monitor customer usage, adoption, and customer health metrics Continually work with customers per prescribed engagement model to support ongoing successful adoption of Odoo products and to drive additional value throughout the lifetime of the subscription term Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers Leverage new and existing tools, processes and best practises to ensure customers are realising the greatest possible value from Odoo Be proactive when conducting discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunities Negotiate with customers on opportunities to prevent churn and secure optimal terms Manage your assigned 30, 60, and 90 day opportunity pipeline, weekly and daily forecasts and meet regularly with Project Managers and Consultants to review Maintain impeccable administration of accounts in the Company’s CRMWhat you will need to be great in the role Bachelors’ Degree in Marketing, Sales, or any other related or relevant qualification Minimum 2 years’ work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role Experience in an IT company is an added advantage Excellent communication skills, written and oral and excellent telephone manner Ability to communicate, influence, build and maintain strong working relationships with stakeholders at all levels in order to achieve successful outcomes Passionate about service Knowledge of Odoo ERP system is an added advantage Strong client facing experience with the ability to instil confidence in the solutions and selected approach. Able to effectively navigate conflict with internal and external stakeholders. Clear and concise communicator, to all levels of stakeholders. Excellent organisational and time management skills. Able to manage schedule, scope, burn, resources and risk proactively and decisively. Demonstrated ability to motivate people, inspire teamwork and take a leadership role on the project and someone who seeks solutions rather than just reporting problems. Strong business acumen, a passion for technology, and a genuine interest in the latest happenings in ERP and technology
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Customer success manager jobs in Sandton, Gauteng
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