Senior Manager Supplier Contract Management

Pretoria

CORE DESCRIPTION

Responsible for Tactical/Operational and or Strategic Supplier relationship management. Including amongst others managing relationships between

business (tactical/operational and strategic units) and suppliers as well as supplier performance. Ensuring that suppliers deliver against

contractual SLAs and requirements of business units in achieving objectives. Managing escalations/disputes between Suppliers and Business users

and ensuring resolutions to disputes by being points of experts and reference for contracts and associated BOQ or statements of work.

JOB RESPONSIBILITIES

Tactical/ Operational supplier relationship management:

Ensure supplier execution against SLAs/ operational requirements (between regions and suppliers) and monitoring and improving performancemanagement frameworks of contracts

Manage poor performance of suppliers using remedial actions/ plans and or contractual mechanism, e.g. penalties

Ensure and facilitate equal work allocation to suppliers by engaging both operations and Suppliers

Determine and monitor execution capabilities of suppliers by tracking capacity, working with suppliers to increase capacity as required by operations

Facilitate continuous engagement with Suppliers and become a single point of contact for Suppliers on all contractual issues

Dispute resolution

Manage team

Strategic supplier relationship management:

In line with the defined procurement strategy, manages the identification, classification and categorisation of suppliers

Is responsible for supplier relationship management and performance management

Executes supplier development activities

Identifies and recommends supplier innovations, value release initiatives and manages implementation, and track benefits

Assesses and defines the supplier risk management plan and mitigation actions

Manages internal customer relationships:

Supports the management of internal client feedback and query resolution on supplier performance

Administers periodic surveys to measure customer feedback for continuous improvement

Within the framework of the cross functional sourcing and supplier development teams, closely develops and manages the relationship with internal clients

Improves and reinforces procurement's profile and recognition within the internal customer community

Acts as a source of expert market knowledge, insight and advice to customers

Manages contract compliance and payment terms as per the policies:

Closely monitors contract compliance and flags areas of non-compliance for corrective action

Identifies methods for optimising user compliance and customer satisfaction

Manages all administration relate to suppliers including in instance payments, reporting and contractual compliance

Manages people performance and development:

Manages the performance, development and implementation of his/her team#s learning and growth plans and provides coaching and mentoring to ensure ongoing learning and development

Provides comprehensive advice, insights, guidance and service on best practice procurement and SRM

Strategic and adhoc

Ensure process and systems were applicable are designed and implemented to increases efficiencies

Where required enter into strategic contract development in conjunction with key stakeholders through to negotiations

Facilitate all contract improvements and ensure contracts are aligned to strategic and operational requirements

CORE COMPETENCIES

Functional Knowledge:

Spend & Demand Analysis; Drafting of Scope of Work; Supply Market & Competitor Analysis; Value Chain & Total Cost Analysis; Strategic Category Management; Value Identification; Tendering;

Contracting/Legal; Reporting & Procurement Controlling; Procurement Applications & MDM; Operational Contract Management; Supplier Relationship Procure to Pay; Spot Buy e-Sourcing;

Knowledge and experience in medium to complex negotiations, contracts management, business finance and strategic cost management;

Must have a good understanding of the ICT industry, with a focus on the

telecommunications market and trends;

An understanding of ICT sector guides and B-BBEE codes; Good understanding of telecommunications trends and developments

Attributes/ Leadership Competencies:

Thought Leadership: Developing strategies/ Providing insights; Generating ideas; Exploring possibilities; Examining information; Adopting practical Approaches, Continuous improvement

Market Leadership: Developing expertise; Challenging ideas; Interacting with people; Understanding people; Seizing opportunities; Managing tasks

Business Leadership: Pursuing goals; Taking action; Upholding standards; Managing tasks; Seizing opportunities

People Leadership: Making decisions; Empowering individuals; Challenging ideas; Directing people; Developing people, Convincing people; Interacting with people

Personal Leadership: Embracing change; Thinking positively; Showing composure; Understanding people; Valuing individuals; Team working

Values Aligned with the Organisation's Values

MINIMUM PERSON REQUIREMENTS

Required Certification/Professional Registration:

A CIPS level 6 preferable or equivalent

Qualification:

Relevant 3 year degree/ diploma (at least NQF level 6). MBA will be an advantage.

Experience:

7 Years relevant experience, of which at least 2 years on management level preferable

Special Requirements:

Must have a good understanding of the ICT industry, with a focus on the Telecommunications market and trends.

Experience in the ICT sourcing environment with large scale sourcing projects exposure

An understanding of the Preferential Procurement Framework Act, NDP, NIPC, ICT sector guides and B-BBEE codes Detailed knowledge of

telecommunications next generation network market and trends

Knowledge and experience in medium to complex negotiations, contracts management, business finance and strategic cost management

Experience in building and managing long term internal and external business relationships

KEY STAKEHOLDERS (INTERNAL/EXTERNAL)

Corporate Governance

HR

Finance

IT

Business Operations

Commercial and Sales

Legal Services

Suppliers

Industry and regulatory bodies

KEY DECISION-MAKING AUTHORITY

Execute plans and processes

Service Delivery

vendor portfolio management

Ensuring the post contract strategy is aligned with the overall business objectives

KEY METRICS

Performance of service providers and delivery against operational KPIs

% of total spend managed by procurement

Annual cost savings/ total annual procurement spend

Value release

Cost savings achieved vs. cost savings target

Total department costs to cost savings achieved

Internal customer feedback

External supplier feedback (e.g. Strength of the relationship, etc.)