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- 1+ years of software development, or 1+ years of technical support experience- Experience troubleshooting and debugging technical systems DESCRIPCIÓNAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisti
Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applicat
- 1+ years of software development, or 1+ years of technical support experience- Experience troubleshooting and debugging technical systems DESCRIPCIÓNDESCRIPTIONAs a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassa
Please note that this is a fully office based role at our office in Nairobi, Mon - Fri 9am- 6pm Cloud Support Engineers in the Data in Transit domains support customers who are running ETL workload or analyzing large amounts of data using AWS services. As a part of this team, you will be working on a plethora of services such as Glue(ETL service),
As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets. The SCD role supports our services t
- Good depth of understanding in Hadoop Administration, support and troubleshooting (Any two applications: Apache Spark, Apache Hive, Presto, Map-Reduce, Zookeeper, HBASE, HDFS and Pig.)- Good understanding of Linux and Networking concepts- Intermediate programming/scripting skills. Ideally in Java or Python, but will consider experience in other O
- Good depth of understanding in Hadoop Administration, support and troubleshooting (Any two applications: Apache Spark, Apache Hive, Presto, Map-Reduce, Zookeeper, HBASE, HDFS and Pig.)- Good understanding of Linux and Networking concepts- Intermediate programming/scripting skills. Ideally in Java or Python, but will consider experience in other O
Data Flow Analytics - Cloud Support Engineer- Exposure to streaming technologies (Kafka, Kinesis, Rabbit MQ). Log analysis and General Troubleshooting (tuning and optimisation, Search and Indexing Operations, mapping, monitoring) understanding on Elastic Stack (Elastic, Logstash, Beats, Kibana, Fluentd etc) and knowledge on Opensearch APIs. • Exper
Job Source: Amazon
Cloud support engineer - containers
,
R 400000 ZA Per annum
ABOUT USAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment. Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success. WHAT CAN YOU EXPECT FROM A LIFE AT AWS?Every day will bring new and exciting challenges on the job while you:· Learn and use groundbreaking technologies.· Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.· Interact with leading engineers around the world.· Partner with Amazon Web Services teams to help reproduce and resolve customer issues.· Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.· Drive customer communication during critical events.· Drive projects that improve support-related processes and our customers’ technical support experience.· Write tutorials, how-to videos, and other technical articles for the developer community.· Work on critical, highly complex customer problems that may span multiple AWS services. WHY AWS SUPPORT?· First and foremost this is a customer support role – in The Cloud.· On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.· Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.· Career development: We promote advancement opportunities across the organization to help you meet your career goals.· Training: We have training programs to help you develop the skills required to be successful in your role. We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.· Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.· As we operate on a follow-the-sun model, with Premium Support sites located globally, working hours and days are based on customer demand and may include weekends (on a rotational basis).”We are open to hiring candidates to work out of one of the following locations: Cape Town, ZAFBASIC QUALIFICATIONS- 1+ years of software development, or 1+ years of technical support experience- Experience troubleshooting and debugging technical systems PREFERRED QUALIFICATIONS- Bachelor's degree in computer science or equivalent Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae. Posted: October 4, 2023 (Updated about 13 hours ago) Posted: February 20, 2024 (Updated 1 day ago) Posted: January 9, 2024 (Updated 3 days ago) Posted: January 9, 2024 (Updated 3 days ago) Posted: January 9, 2024 (Updated 3 days ago) Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.