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Furniture Force
Roodepoort, Gauteng
These jobs were popular with other job seekers Welcome to Decofurn, where quality meets affordability in every piece we offer. With 12 stores scattered across the country and an online store that's as efficient as it is convenient, we're here to make your furniture shopping experience seamless. Our unique warehouse/factory shop concept has been dev
Job Source: Furniture ForceAfrocentric Group
Roodepoort, Gauteng
These jobs were popular with other job seekers To manage and oversee all processes, projects and activities that support the goals set out in the strategy for Support Services with regards to Distribution Services in Tendahealth. FSP compliance and general office management and support advisers by providing an environment that is conducive to their
Job Source: Afrocentric GroupDante Group Pty Ltd
Roodepoort, Gauteng
These jobs were popular with other job seekers Furniture Force (Pty) Ltd T/A Decofurn Furniture Furniture Force (Pty) Ltd T/A Decofurn Furniture Reference: MID015613-KD-MI-1 Are you ready to take on a dynamic role in the construction equipment industry?Our Client based in Roodepoort seeking a highly motivated Warehouse Manager to over
Job Source: Dante Group Pty LtdLogic 360 Group
Roodepoort, Gauteng
Our client is looking for a passionate, hard working and organised individual to join their sales team in Clearwater. As a Sales Assistant, you will be reliable, trustworthy, respectful target driven and well spoken and presented. Minimum of 2 years retail experience (Fashion) Ability to work with the sales team and management t
Job Source: Logic 360 GroupPhakisa Holdings
Roodepoort, Gauteng
These jobs were popular with other job seekers Phakisa Holdings is currently seeking a Treasurer in the Constantia Roodepoort area. Duties & Responsibilities Coordinate and execute specialist treasury front office services, including cash management, liquidity risk, Manage key treasury relationships with strategic corporate and busine
Job Source: Phakisa HoldingsSolareff
Roodepoort, Gauteng
These jobs were popular with other job seekers We are seeking a highly motivated and experienced BESS Specialist to join our innovative team. In this critical role, you'll play a vital role in the development, implementation, and optimization of Battery Energy Storage Systems (BESS). Duties & Responsibilities Design and simulate complex BESS solu
Job Source: SolareffSinakho Staffshop
Roodepoort, Gauteng
These jobs were popular with other job seekers Join a large and stable company and utilise your metal accounting skills. Duties & Responsibilities Monitor trends in the plant and compare with best practices if negative variations are found, identify and proposesolutions; Ensure that technical data is accurate; Compile accurate and concise reports
Job Source: Sinakho StaffshopAim Personnel Services
Johannesburg
Machine Shop Manager Roodepoort
Job Source: Aim Personnel ServicesRoodepoort, Gauteng
R 300000 ZA Per annum
These jobs were popular with other job seekers 3rd Floor, 26 Girton Road, Parktown, Johannesburg, 2193 3rd Floor, 26 Girton Road, Parktown, Johannesburg, 2193 MH Solutions Call Centre Manager - (must have Technical and ISP experience) Roodepoort Permanent Full Time Published: 2 days ago R66000 pm EE/AA, Non EE/AA Easy apply Introduction To lead and enhance the operations of the Contact Centre, ensuring exceptional customer service while optimising operational efficiency and cost-effectiveness. The Manager: Contact Centre will be pivotal in driving first-rate customer experiences, fostering a culture of continuous improvement, and ensuring the seamless integration of technology and people management to achieve superior service standards. Duties & Responsibilities Duties:• Oversee a multifaceted contact centre that handles a variety of queries, including first line and second line technical issues, billing enquiries, and general customer concerns across multiple channels such as voice calls, chatbots, social media, Whats App, and other digital platforms.• Ensure seamless and consistent customer service across all channels, Operational Leadership• Maintain a strong focus on call centre metrics such as reducing call volumes, improving first call resolution rates, minimising Average Wait Time (AWT), enhancing Customer Satisfaction (CSAT), and ensuring high occupancy rates.• Employ forecasting and shift planning techniques to effectively allocate resources, ensuring customer inquiries are addressed promptly and efficiently across all channels. Technical Expertise and Product Ownership• Serve as a subject matter expert in resolving complex technical queries related to companies’ services.• Assume Product Ownership of Qcontact (contact centre software), ensuring its optimal utilisation for enhancing customer experience and achieving cost efficiency. Customer Experience and Self-Service Advancement• Drive continuous initiatives to enhance customer experience, aiming for excellence in customer support across all interaction channels.• Promote and develop self-service options to empower customers and reduce dependency on direct call centre engagement Cost Management and Efficiency• Strategise and implement cost-saving and efficiency-improving measures without compromising service quality across all.• Identify and rectify inefficiencies within call centre operations, ensuring a streamlined and cost-effective service model. People Management and Leadership• Exhibit strong people management skills, leading by example and fostering an environment of professional growth and accountability.• Ensure the supervisory team is well-organised, performance-driven, and adept at handling escalations and complex customer interactions across various communication channels. Supervisory / Leadership / Managerial • Recruit, train, and retain a highly skilled contact centre team, ensuring members are equipped to handle technical, billing, and general queries across various channels such as voice, chatbot, social media, and Whats App.• Regularly assess the performance of the contact centre team, ensuring alignment with key performance indicators such as call volume reduction, first call resolution, Average Wait Time (AWT), Customer Satisfaction (CSAT), and occupancy rates.• Implement a robust framework for monitoring and enhancing performance across all customer interaction channels, fostering a culture of continuous improvement.• Cultivate a workplace environment that prioritises professionalism, commitment, and a customer-centric approach, encouraging team members to take ownership of customer experiences.• Invest in the ongoing development and career progression of team members, identifying and nurturing future leaders within the contact centre, and ensuring a pipeline of talent to sustain operational excellence. Desired Experience & Qualification Requirements: Education:• Minimum of 3-year relevant degree/diploma• Diploma in Information Technology, Computer Science, Engineering, advantageous Experience:• Minimum of 8 years’ experience in managing a call centre• Must have managed a call centre with over 60 agents.• Familiarity with software systems, processes and controls used in call centre• Business Acumen: Effectively manage budgets, provide input to strategy and ensure alignment of goals to strategy• Team Leadership & Development: Decision-making, collaboration, communication, interpersonal understanding and conflict management skills• Principles of Workforce Management & Staff Scheduling: Understanding of business cycles and forecasting staff requirements• Analytical Thinking: Problem-solving and reasoning skills Should you not receive a response within 10 working days, please consider your application as unsuccessful For any enquiries please call 012 346 1950 Package & Remuneration R66 000 pm These jobs were popular with other job seekers 3rd Floor, 26 Girton Road, Parktown, Johannesburg, 2193
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Manager technical roodepoort jobs in Roodepoort, Gauteng
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