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Talentcru
Johannesburg, Gauteng
These jobs were popular with other job seekers Genpact South Africa Proprietary Limited National Bargaining Council for the Chemical Industry Genpact South Africa Proprietary Limited National Bargaining Council for the Chemical Industry Are you driven by the opportunity to deliver outstanding support and resolve issues
Job Source: TalentcruXcede Group
Johannesburg, Gauteng
These jobs were popular with other job seekers Xcede Group PKI Consultant- Top SA Bank- Hybrid (Mostly remote) Johannesburg Permanent Full Time Published: 1 day ago EE/AA Xcede Duties & Responsibilities We have a current opportunity for a PKI Consultant on a permanent basis. The position will be based in South Africa Johanness
Job Source: Xcede GroupSa Media Co
Johannesburg, Gauteng
These jobs were popular with other job seekers At SA Media Co, we are committed to creating an inclusive and diverse work environment. We believe that diversity brings fresh perspectives and innovative ideas to our team. We actively promote equality and ensure that all employees are treated with respect and fairness. SA Media Co is a fast-growing s
Job Source: Sa Media CoPnet
Johannesburg, Gauteng
These jobs were popular with other job seekers Genpact South Africa Proprietary Limited 3rd Floor, 26 Girton Road, Parktown, Johannesburg, 2193 Genpact South Africa Proprietary Limited 3rd Floor, 26 Girton Road, Parktown, Johannesburg, 2193 The Customer Success consultant engages with Pnet customers to drive & accelerate thei
Job Source: PnetRobert Walters
Johannesburg, Gauteng
These jobs were popular with other job seekers As the Management Consultant in this innovative business, you will have the opportunity to join a dynamic projects team and contribute to large-scale projects that are essential for compliance with local regulations. This role provides a unique chance to transform regulatory implementation into a compe
Job Source: Robert WaltersSheldon Recruitment
Johannesburg, Gauteng
These jobs were popular with other job seekers Reference: EL002691-Janin-1 We are seeking a Recruitment Consultant for a permanent vacancy based in Johannesburg, Gauteng. Duties & Responsibilities Applicants are required to meet the following criteria: 3 years’ sales consulting experience in the recruitment industry The candidate should have exist
Job Source: Sheldon RecruitmentDk Consulting
Johannesburg, Gauteng
These jobs were popular with other job seekers Blue-chip and listed Insurer requires experienced Broker Consultant to market long-term and short-term insurance products as well as investment products and to develop relationships with a panel of brokers Duties & Responsibilities · Developing and maintaining broker relationships · Review New busin
Job Source: Dk ConsultingPeople Dimension
Johannesburg, Gauteng
These jobs were popular with other job seekers One of SA’s leading IT support companies, is looking for an experienced Support Desk Coordinator with at least 6 years’ experience to handle client requests and organize the technicians in Rivonia, Johannesburg. Duties & Responsibilities The purpose of the position: Receiving calls from
Job Source: People DimensionJohannesburg, Gauteng
R 300000 ZA Per annum
These jobs were popular with other job seekers Together with our client, a leading claims administrator in Johannesburg North, we are recruiting fora 1st Line Support Agent and Trainer who will be responsible for providing efficient and effectivetechnical support to customers as well as onboarding of new practices and going on-site to train theusers on their software. This role requires a strong understanding of application troubleshooting,excellent communication skills, and the ability to deliver comprehensive training programs. Desired Experience & Qualification The Support role:• Respond to customer inquiries via phone, email, or chat in a timely and professionalmanner.• Diagnose and troubleshoot issues related to the software, hardware and networkconnectivity.• Provide step-by-step guidance to customers to resolve problems efficiently.• Escalate complex issues to appropriate teams for further investigation and resolution• Document all customer interactions and solutions accurately in the support ticketing system.• Contribute to the creation and maintenance of a knowledge base containing troubleshootingguides, FAQ’s and best practices.• Identify trends in customer issues and recommend proactive solutions or processimprovements The Training role:• Develop and deliver training and materials to users of the application• Conduct one-one-one and group training sessions, on site or at the office• Monitor trainee progress and provide constructive feedback to help them improve theirperformance.• Continuously update training materials and documentation to reflect changes in products orprocedures. Qualifications and Experience:• Matric• Comp TIA A+, Comp TIA Network+ (or similar) Support/call centre certifications and/or degreein Information Systems• Min 1 year experience on an application support desk with a company that provides practicemanagement software to specialists (doctors)• Strong understanding of application troubleshooting, excellent communication skills, andthe ability to deliver comprehensive training programs• Excellent problem-solving skills and ability to think logically• Strong communication skills, both verbal and written• Experience in developing and delivery training programs is highly desirable• Familiarity with help desk software and ticketing systems• Ability to work independently and s part of a team in a fast-paced environment• Flexibility to adapt to changing priorities and business needs Skills and Competencies:• Computer literate in MS Office (Microsoft Excel, Word, and Power Point; and Outlook)• Articulate with strong communication skills (oral and written)• Ability to adapt and learn new skills.• Ability to multitask.• Cope well under pressure. Package & Remuneration R 20 000.00 – R 30 000.00 CTC per month (depending on experience)Interested?Only candidates who meet all the requirements stipulated in this advert will be considered. If youdon’t receive feedback from us within 2 weeks of your application, please consider your applicationunsuccessful. To apply please send your CV and supporting documents to [email protected] with REF: Support Agent & Trainer HR Services, Recruitment & Selection These jobs were popular with other job seekers
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Support consultant johannesburg jobs in Johannesburg, Gauteng
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