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Network International
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These jobs were popular with other job seekers Reference: NWI001757-HSM-1 Calling all Customer Experience Seasoned professionals to apply!Are you a customer-centric leader passionate about driving exceptional experiences? My client is seeking a CX Head (Customer Experience Head) to join their global commercial Bank as they embark on their journey i
Job Source: Network InternationalFirst Class Holidays
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Job Title: Customer Experience Executive Business Area: 1st Class Holidays Limited Location: This role is based out of our office in Manchester - Trafford House, Old Trafford, Manchester, M32 0 RS - Easy accessible via train/tram, bus and car (Free Parking). However, we offer a hybrid approach of working with a mixture of home-working and office-wo
Job Source: First Class HolidaysPayjoy
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Pay Joy is a mission-driven company dedicated to helping a billion people around the world step into the modern financial system for the first time and supporting them on a path to financial success. Founded in 2015, Pay Joy’s “secret sauce” technology turns a smartphone into collateral to jumpstart unbanked consumers into the credit system. We rea
Job Source: PayjoyBoomerang Marketing
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Customer Experience Advisor - Ticketing agent with GDS Experience Wynberg, South Africa | Posted on 02/28/2024 BOOMERANG MARKETING SA is a call centre successfully providing Business Processing support to local & international clients since 2005. We boast a warm, employee-focused environment, including a company value of "Having Fun". Being forw
Job Source: Boomerang MarketingHollywoodbets
Durban, KwaZulu-Natal
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global f
Job Source: HollywoodbetsHr Genie
Durban, KwaZulu-Natal
Head IT / CTO We are looking to appoint a Head of IT, or CTO who will provide strategic oversight on the companys systems architecture. A dynamic and experienced individual would be preferable, located in the Durban / Umhlanga area Job function: Review and align the Technology Strategy with the business goals and objectives Communicate IT strategy
Job Source: Hr GenieThe Unlimited
Durban, KwaZulu-Natal
Apply before Jul 31 2024 | 146 Days left We're on the hunt for the Head of Data that will shape and execute the data strategy, and drive innovation through the responsible and strategic management of data assets. You willuse data to guide decision making for the business. If you've completed your bachelor's or Master's degree (think Computer Scienc
Job Source: The UnlimitedSantam Insurance
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To lead the Santam Direct team to deliver on its vision and strategic objectives. PRINCIPLE ACCOUNTABILITIESLead the business in delivering on the set business objectives and expectations of the Santam Board which includes but are not limited to: delivering the profit and growth objectives of Santam Direct and delivery of milestones as set in the S
Job Source: Santam Insurance,
R 600000 ZA Per annum
These jobs were popular with other job seekers Reference: NWI001757-HSM-1 Calling all Customer Experience Seasoned professionals to apply!Are you a customer-centric leader passionate about driving exceptional experiences? My client is seeking a CX Head (Customer Experience Head) to join their global commercial Bank as they embark on their journey into the vibrant Namibian market! This is an excellent opportunity for Namibian nationals to make a significant impact. Duties & Responsibilities Reporting directly to the COO, you will be responsible for shaping and executing the customer experience strategy, ensuring seamless interactions across all touchpoints. Your role will encompass fostering a service culture, driving service excellence, and acting as the voice of the customer in all decision-making processes. Key Responsibilities: Define and communicate the service framework to ensure alignment and understanding across all business units. Develop comprehensive customer journeys and micro-journeys catalogue, along with CX frameworks and SOPs. Drive Voice of Customer (VOC), NPS, CSAT, CRM, and complaints management solutions. Cultivate a customer-centric culture by defining CX KPIs, engaging frontline and back-office staff, and providing training and coaching. Act as a brand ambassador and customer advocate, owning customer journeys, identifying pain points, and driving systematic problem-solving. Drive cross-functional engagement, stakeholder mapping, and accountability for CX initiatives across the organization. Qualifications: Bachelor’s degree in Marketing, Business, Product Development, or similar field. Any CX certification would be advantageous. Minimum of 8 years of experience in client engagement or client services, with at least 5 years at a managerial level. Demonstrated leadership skills, ability to set vision and strategy, and drive implementation. Proficiency in public speaking and engagement, both internally and externally. Strong multitasking and project delivery skills, with experience in stakeholder engagement and executive influence. How to Apply: If you meet the above requirements, please send your resume DIRECTLY to: [email protected] For more finance jobs, please visit our website: www.networkrecruitmentinternational.com If there is no reply within two weeks, please assume that your application for the vacancy was unsuccessful. Your profile will be kept on our database for any other suitable roles / positions. We also invite you to reach out to us to discuss your next finance career opportunity! These jobs were popular with other job seekers
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Head of customer experience jobs in ,
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