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Professional Career Services
Randburg, Gauteng
Employer Description Inbound Tour Operator. Job Description Develop and maintain relationships with Agents Design, develop and plan guests' journey accurately and timeously Follow all necessary steps once bookings confirm Keep updated with changes in all company product offerings Product training Foreign language skills advantageous. Qualifications
Job Source: Professional Career ServicesWild Dreams Hospitality
Sandton, Gauteng
Candidate Requirements: Matric certificate – with maths (minimum standard grade or above) Tertiary certificate in Travel & Tourism/hospitality is advantageous. 4-5 years of Senior experience in handling customer relationships and developing & promoting products and building journeys in the inbound travel industry. In-depth knowledge of Southern Afr
Job Source: Wild Dreams HospitalityWilderness
Sandton, Gauteng
To manage and complete the booking confirmation on the Wilderness Window and be fully responsible for accuracy and financial health of each booking. Fostering and building a great relationship with the TD and UK Ops specialists by strengthening that bond and partnership, communicating and delivering exceptional service. The Journey Specialist's mai
Job Source: WildernessWildernessdestinations
Sandton, Gauteng
To manage and complete the booking confirmation on the Wilderness Window and be fully responsible for accuracy and financial health of each booking. Fostering and building a great relationship with the TD and UK Ops specialists by strengthening that bond and partnership, communicating and delivering exceptional service. The Journey Specialist’s mai
Job Source: WildernessdestinationsWilderness Safaris
Johannesburg, Gauteng
Send an email about this job to a friend or to yourself. Your Name Recipient's Name Recipient's Email Address Message Journey Specialist - Owned Agencies - Senior To manage and complete the booking confirmation on the Wilderness Window and be fully responsible for accuracy and financial health of each booking. Fostering and building a
Job Source: Wilderness SafarisAfrizan People Intelligence
Johannesburg, Gauteng
These jobs were popular with other job seekers Genpact South Africa Proprietary Limited Genpact South Africa Proprietary Limited We looking for talented individuals to join our team as Inbound Call Centre Agents. Our offices are located in Woodlands and we are looking for candidates who reside in nearby areas. Duties & Responsibilities
Job Source: Afrizan People IntelligenceH And S Labour Brokers
Johannesburg, Gauteng
These jobs were popular with other job seekers Reference: JHB000300-CLG-1 The role would be responsible for building omnichannel platforms and proactive member communication and contact to enhance service, access to information and advice for clients and members in line with the Member Experience strategy and deliver on defined ‘moments of truth’.
Job Source: H And S Labour BrokersOmoda Website
Sandton, Gauteng
We are looking for a Customer Experience Specialist for Omoda to oversee the customer operating and customer loyalty programmes and events. To be successful in this role, the ideal candidate is responsible for building customer operation and customer loyalty programmes for the Omoda Brand. They will need a creative skillset which enables them to br
Job Source: Omoda WebsiteRandburg
R 470 - 820 per hour
Our Client a Global Tech firm is seeking a Senior Specialist Customer Experience Journey Architect to join their team in Randburg. They offer stability, growth, attractive rates and a great working environment.
To innovate and improve business processes, business rules, SOPs, simplify business processes. Communicate and remove redundancies within processes in order to attain higher service levels and increase operating profits and reduce tactical spend within the business.
Key Roles and Responsibilities:
Develops subject matter expertise regarding current and future processes within business intelligence
Agile business analysis to document detailed requirements for business change
Eliciting requirements from different stakeholders in order to give appropriate recommendations.
Recording and representing
Production and deployment service.
Improve process efficiency by the set targets per segment
Process documentation for process visibility
Communicate core process changes to relevant stakeholders.
Monitor process performance by building triggers to monitor the processes
Initiate, scope and manage the delivery of projects for identified process
Proactively identify, scope and prepare business cases for opportunities to improve processes in conjunction with process owners/managers
Monitor, develop metrics and report business process performance against accepted standards and KPIs
Identify benefits realization targets and ensure these are achieved on each project.
Develop and support data capture and data management processes for core systems to support the delivery of identified projects
Maintain weekly/monthly status reports to key stakeholders tracking the status of the improvement project
Statistical Process Control
Outside-In thinking and Automation of core business processes
Develop customer analysis
Analyse and review the customer journey and give recommendations as part of the developmental and/or continuous improvement of the process
Identify and document the change requirements as informed by different data analysis.
Be the change lead and engage the relevant stakeholders to facilitate the needed changes to rectify customer pain points
Measure, track, monitor and ensure the implemented change improves process efficiency and impact
Ensure all processes supporting different touchpoints and customer platforms are documented to ensure knowledge management and continuous improvement, in partnership with the relevant stakeholders.
Academic Qualifications and Certifications:
Industrial Engineering Degree / Information Systems/ Computer Science Statistics an advantage
5-8 years of experience in Business process development, continuous improvement and compliance
Computer skills especially MS Office and Business Process Management tools
Strong analytical skills with a demonstrated ability to analyze business processes and workflows
Strong business/client engagement skills
Skills Summary
Computer Coding, Customer Centric Solutions, Installation Support, Process Design, Process Improvements, Systems Design, Systems Integration, Technical Designs, Troubleshooting
Senior Specialist Customer Experience Journey Architect - Contract jobs in Randburg
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