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These jobs were popular with other job seekers We are a leading IT consulting and recruitment company headquartered in Bryanston, Johannesburg. With a focus on delivering high-quality services, we specialise in providing tailored solutions to clients in the Financial Services, IT, and various blue-chip sectors across South Africa. As we continue to
These jobs were popular with other job seekers One of SA’s leading IT support companies, is looking for an experienced Support Desk Coordinator with at least 6 years’ experience to handle client requests and organize the technicians in Rivonia, Johannesburg. Duties & Responsibilities The purpose of the position: Receiving calls from
These jobs were popular with other job seekers As a Junior Finance Administrator, you will provide crucial support to the accounting department by assisting in the management of financial transactions related to accounts receivable and accounts payable. Duties & Responsibilities1. Debtors Support: Assist in the preparation and issuance of customer
These jobs were popular with other job seekers A leading telecommunications and office automation company, based in Johannesburg, specializing in business solutions is looking for a Lead Generator with Office Automation and IT industry experience to join their dynamic team. Duties & Responsibilities Basic duties of a Lead Generator.
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Job Source: Wexford Search & Selection
Support desk coordinator r15 000 - r18 000 ctc pm
Johannesburg, Gauteng
R 300000 ZA Per annum
These jobs were popular with other job seekers One of SA’s leading IT support companies, is looking for an experienced Support Desk Coordinator with at least 6 years’ experience to handle client requests and organize the technicians in Rivonia, Johannesburg. Duties & Responsibilities The purpose of the position: Receiving calls from our clients. Obtaining information on the problem. Setting up a ticket on the software system, delegating that to an available technician. Ensuring the technician handles it according to a time line and that this is followed up by the Support Desk Co-Ordinator. We aim for 100% no tickets breached so the job the support desk person is to keep a tight rein on the technicians. They do not handle technical enquiries, they need to understand the enquiry and delegate the correct technician, be it a first line technician, 2nd Tier or 3rd Tier which handles servers and networks. The key performance Indicators of this position: Coordinating and prioritizing service tickets and manage them through to completion of the ticket. Provide continuous status information to ensure customer satisfaction. Initiate customer contact escalates to appropriate parties and resolve incidents. Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems. Follow up with technical staff and maintain a good working relationship with them. Make sure tickets are closed within SLA. Maintain Maintenance schedules for Customers. Keeping customers up to date on call status. Customer service, Maintain a good relationship with clients. Assist with all customer queries. Follow up and review completed tickets. Desired Experience & Qualification Minimum 6 years’ experience in IT industry. Experience on Support Desk. Computer Skills. Good communication Skills. Ticketing system knowledge. Valid drivers license and reliable own transport. Package & Remuneration R15 000 - R18 000 CTC pm These jobs were popular with other job seekers