Support system engineer - east london
East London, Eastern Cape
R 400000 ZA Per annum
Job Description:
The position exists at the company’s head office in East London where the support will be rendered in our local Data Centre. We have remote offices in CT and JHB. The company has business interests in both the private and public sectors with our primary focus being that of supplying and supporting software to the automotive after-market dealers.
Job Requirements:
Qualification and Experience
Grade 12 / Matric
Completed Tertiary (Information Systems / BSc / similar)
Relevant certifications in line with below technologies / skills
Minimum of 5 years relevant technical experience in the networking environment with demonstratable skills
Valid driver's license
Technologies / Skills / Focus areas
Network Diagnoses and Planning.
Server Hardware.
Windows Server 2008-2019 Diagnoses/Administration/Setup.
Forti Gate Firewalls.
JIRA Admin.
Microsoft 365 Cloud Dashboard Administration.
Mikrotik
IPsec Tunnel
Active Directory
VMWARE
Veeam
Windows DNS Servers
Microsoft Exchange Admin/Diagnoses/reading of logs.
Linux beneficial
Good Technical understanding of both Local and Wide area networking
Microsoft Networking Services (Active Directory, DNS, PKI, DHCP)
Fortinet / Cisco desired
Network devices (servers, routers, firewalls)
Responsibilities:
Implement Infrastructure, servers, virtual machines (VMware)
Configuration
Management of storage
Security settings
Perform Maintenance
Proactively design and install upgrades, releases, and application patches, update drivers, servers, and firmware with newer technology.
Monitor client and inhouse systems / identify problem areas.
Provide Technical Support to both internal and external clients
Recommend Solutions
Planning infrastructures.
Evaluate industry trends and assist in implementing standards and best practices.
Create Documentation for all system-related processes and procedures project requirements changes and upgrades
Implementation plans
Support tickets.
Summary reports for clients or internal management.
Monitor all systems to ensure we are proactive in identifying problems and issues
Monitor all systems for security threats and to ensure zero breaches
Support and maintenance of the Server and virtualised environment.
Secondary Support and maintenance of the network environment both internally and externally.
Time on maintenance and troubleshooting to guarantee maximum performance.
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