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Network Recruitment - Finance Corporate
Midrand, Gauteng
These jobs were popular with other job seekers Reference: NWA003370-SL-1 Are you an experienced and Competent Senior IT Services Manager looking to make a career move? Here’s a chance to join one of SA's largest competitors / Franchisors in the FMCG/Food and Restaurant industries. Duties & Responsibilities Job & Company Description: This IT Servic
Job Source: Network Recruitment - Finance CorporateHeadcount Personnel Consultants
, Gauteng
These jobs were popular with other job seekers Lead and manage the Client Services business unit, including Specialists, Engineers, Account Managers, Pricing Specialists, Technical Specialists, and administrative staff. Duties & Responsibilities Lead, manage and grow the Client Services business unit, overseeing a team of Specialists, Eng
Job Source: Headcount Personnel ConsultantsNetwork Recruitment - Finance Corporate
Midrand, Gauteng
These jobs were popular with other job seekers Reference: NWA003370-SL-1 Are you an experienced and Competent Senior IT Services Manager looking to make a career move? Here’s a chance to join one of SA's largest competitors / Franchisors in the FMCG/Food and Restaurant industries. Duties & Responsibilities Job & Company Description: This IT Servic
Job Source: Network Recruitment - Finance CorporateAdp
Pretoria, Gauteng
Are you ready to grow your career and lead a team at an established, respected, global company?Are you empathic to client needs, the people you lead, and internal partners to drive success? Are you looking for an inclusive environment with a culture of collaboration and belonging?If so, this may be an opportunity for you. Read on and decide for you
Job Source: AdpMomentum Investments
Centurion, Gauteng
SERVICE ACCOUNT MANAGERRole Purpose As a Service Account Manager your aim will be to increase client loyalty through effective and efficient service to our top supporting clients. By building sound relationships with clients you will encourage them to choose Momentum Wealth as their preferred service provider. Responsibilities and Work Output Ensur
Job Source: Momentum InvestmentsAcumen Resources Development
, Gauteng
These jobs were popular with other job seekers IT Infrastructure Services Manager - Automotive Aftermarket Parts responsible for overseeing and managing the Company's information technology projects; co-ordinates phases from development to installation and acts as liaison between clients, vendors and consultants. Recommend information technology st
Job Source: Acumen Resources DevelopmentAdapt It
Midrand, Gauteng
These jobs were popular with other job seekers Epsidon Management and Marketing Consultancy Epsidon Management and Marketing Consultancy The purpose of this role is to manage the service delivery and product/s within the CX Mobility team, within the Adapt IT Telecoms division. The successful candidate will be responsible for overseei
Job Source: Adapt ItAdapt It
Midrand, Gauteng
These jobs were popular with other job seekers Epsidon Management and Marketing Consultancy Epsidon Management and Marketing Consultancy The purpose of this role is to manage the service delivery and product/s within the CX Mobility team, within the Adapt IT Telecoms division. The successful candidate will be responsible for overseei
Job Source: Adapt ItPretoria, Gauteng
R 300000 ZA Per annum
Pretoria, South Africa | Posted on 12/03/2024 The Personnel Corporation is a HR Consultancy situated in Cape Town, South Africa that provides end-to-end easy to implement people solutions to small and medium-sized businesses, right through to large multinational enterprises, nationwide. Job Description Our client, a multinational insurance company, is in the market for a service manager Role Purpose The Service Manager is responsible for the implementation of the strategic plan. To manage and monitor the performance of Service consultants; as well as ensuring that client relationships are maintained and developed with the aim of retaining the correct caliber of clients on the book for as long as possible and reducing the risk of high loss ratio clients or high claimants to the business. The Service Manager is accountable for the Provincial Customer base, growth opportunities and specific demands. To ensure effective capacity management of available resources to achieve higher operational efficiencies. To ensure that the processes in the branches comply with legislative and process requirements. Achievement of required audit scores (branch effectiveness evaluation and critical risk evaluation). To work along with staff to enhance skills levels and create a healthy work environment. Contracting and achieving of training and development plans. Manage transformation and employment equity. Requirements Responsibilities and work outputs INTERNAL PROCESS: Manage, monitor, and control the team's delivery on Service Level Agreements made with clients. Manage, monitor, and control the team’s execution of client requests, concerns, and queries. Act as an escalation point to the team in addressing and resolving client queries. Manage and monitor productivity relating to Key areas within the branch. Ensure team’s adherence to correct procedure and protocol when following up on and attending to queries. Analyze the Client Service processes and identify opportunities for improvements; implement improvements within the team. Identify and report process and system failures and enhancements to improve client experience. Update and maintain relevant standard operating procedures within the Client Service area, to ensure the maintenance of quality and consistency in service delivery and client experience. Implement Corrective Action CLIENT: Provide authoritative, expertise and advice to clients and stakeholders. Build and maintain relationships with clients and internal and external stakeholders. Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed. Make recommendations to improve client service and fair treatment of clients within area of responsibility. Participate and contribute to a culture which builds rewarding relationships, facilitates feedback, and provides exceptional client service. PEOPLE: Effectively manage a team to deliver quality service to clients. Develop and maintain productive and collaborative working relationships with peers and stakeholders. Positively influence and participate in change initiatives. Continuously develop own expertise in terms of professional, industry and legislation knowledge. Contribute to continuous innovation through the development, sharing and implementation of new ideas. Take ownership for driving team cohesiveness and performance. Coaching skills Directing, understanding, and interacting with people Ability to work in a pressurized environment and meet deadlines. Showing composure Teamwork Resolving Conflict Experience and Qualifications Matric /Grade 12 Business related qualification FAIS Credits (min 30 credits in short term insurance if date of first appointment is before 2010). or if date of first appointment is on or after 01/01/2010, a full recognized qualification as per the FSCA qualification list. FAIS Regulatory examination for Representatives (RE5) and (RE1) for Key Individual If you are registered for one Class of Business (Personal or Commercial) you are required to have 12 CPD (continuous professional development) points. If you are registered for two Classes of Business (Personal plus Commercial), you are required to have 18 CPD points. 5 Years' experience in Servicing (Short Term Insurance) 3 - 5 Years' experience in Managing staff in a short-term industry Extensive knowledge of the Short-Term Insurance Industry We are looking for someone with Knowledge in managing a diverse team. Thorough understanding of the insurance industry Thorough understanding of business principles/practices Interpersonal Skills Ability to handle conflict.
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Service manager jobs in Pretoria, Gauteng
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