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H2R Africa
Houghton
TECHNOLOGY INFRASTRUCTURE MANAGER Responsible for developing a Technology Infrastructure strategy, and implementation standards and procedures. Accountable for a secure, resilient, dependable, and non-redundant technology infrastructure. ONLY APPLY IF YOU HAVE THE NECESSARY QUALIFICATIONS AS MENTIONED. A FULL SPEC WILL BE PROVIDED ON REQUEST. D
Job Source: H2R AfricaStandard Bank Of South Africa Limited
Johannesburg, Gauteng
Business Segment: Personal & Private Banking To provide pro-active management and operational support enabling the implementation of the Non-Financial Risk (NFR) management strategy across the Business and Commercial Clients (BCC) business units and/or Consumer High Nett Worth (CHNW) business units considering the relevant 16 risk types, and risk
Job Source: Standard Bank Of South Africa LimitedH2R Africa
Houghton
One of our clients in the Financial industry has a vacancy available for a Technology Application Manager. The successful candidate will be responsible for the company's systems and applications software portfolio and translating business requirements into functional specifications. Manage a team of ICT specialists who maintain and implement variou
Job Source: H2R AfricaH2R Africa
Houghton
One of our clients in the Financial industry has a vacancy available for a Technology Infrastructure Manager to join their team. The successful candidate will be responsible for developing a Technology Infrastructure strategy, and implementation standards and procedures. Accountable for a secure, resilient, dependable, and non-redundant technology
Job Source: H2R AfricaPeople Source
Johannesburg
Good knowledge of vendor landscape and solutions including BOQ and BOM for technology infrastructure. Experience within a global/multinational enterprise. Implement and manage the technology roadmap by aligning and managing efficient and effective network and infrastructure. Be the technology go-to expert and play an integral role setting up the fi
Job Source: People SourceHire Resolve
Johannesburg, Gauteng
These jobs were popular with other job seekers City of Johannesburg Metropolitan Municipality City of Johannesburg Metropolitan Municipality Hire Resolve's Client is urgently seeking the expertise of Financial Manager in Johannesburg. As a Financial Manager, you will be responsible for analyzing daily financial activities, providing advi
Job Source: Hire ResolveWomen In Tech Usa
Johannesburg, Gauteng
The Talent Experts Manager: Technology and Digital Consulting Johannesburg Permanent Full Time Published: 1 week ago 900 000,00 EE/AA, Non EE/AA Easy apply Manager: Technology and Digital Consulting The Talent Experts Johannesburg ZA 2024-01-18 T09:01:08 Z FULL_TIME Introduction Lead IT Consult
Job Source: Women In Tech UsaHire Resolve
Johannesburg, Gauteng
Hire Resolve's Client is urgently seeking the expertise of Financial Manager in Johannesburg. As a Financial Manager, you will be responsible for analyzing daily financial activities, providing advice and guidance to upper management on future financial plans, and ensuring the company's financial health is maintained. Responsibilities Prepare month
Job Source: Hire ResolveHoughton
R Market related
One of our clients in the Financial industry has a vacancy available for a Technology Support Manager to join their team. The successful candidate will be responsible for managing provision of the technical support to ICT operations through efficient and responsive Service Desk and Service Delivery Management teams. Accountable for the delivery of the functional strategy and service management performance in line with service level agreements (SLAs).
Key Performance Areas:
Technology Strategy & Innovation:
Contribute to developing the Technology strategy by providing strategic input relating to ICT Support and Service Delivery.
Develop and implement an ICT Service Delivery Operating Model that aligns with the adoption of emerging best practices (e.g., automation and Artificial Intelligence (AI)) to embed and foster ICT change capabilities and customer experience.
Deliver an ICT Support Roadmap aligned with set budgets, resourcing requirements, market, industry, and business trends.
Recommend the sourcing of ICT solutions that are fit for purpose and architecturally sound.
Review ICT infrastructure against current and future business requirements, strategic goals, and development needs.
Research and actively seek robust ICT solutions and tools that drive proactive incident remediation and leverage AI for incident response.
Benchmark, perform trend analysis and make recommendations for capacity planning and improvement of the ICT infrastructure and systems in line with global markets.
Identify industry trends and emerging insights regarding product sets, service delivery models, and service desk components, and assess opportunities to improve ICT service management processes, execution, and efficiencies.
Planning and Organisation:
Review and recommend integrated solutions to transform, optimise, and scale system support services based on data insights.
Implements the Service Desk tools, processes, and knowledge base in an effective and relevant manner that results in high adoption rates, positive feedback, and a pleasant experience for both users and team members.
Identify and enforce cost reduction measures through continuous improvement, innovation, and automation.
Execute Analysis & Design Activities:
Analyse and assess strategies that leverage other emerging technologies to improve efficiency and effectiveness within the organisation.
Automate processes and use AI to conduct predictive analysis to analyse trends and patterns in the reliability and performance of technological systems.
Prepare motivations for business cases and oversee their implementation.
Technical implementation within own area:
Manage daily service operations to ensure functionality, availability, and security of ICT systems, devices, and network infrastructure.
Using AI, create contextual and intelligent service delivery, and explore the use of chatbots, AI-assisted data analysis, and intelligent automation to scale up the function.
Monitor the resolution of Business Unit requests within defined SLAs and ensure that all issues are documented and resolved on time.
Refine and improve incident processes to achieve SLO goals and provide repeatable customer experiences, by automating mundane and repetitive tasks like password resets, application access requests etc.
Lead the adoption of best practices and frameworks for Incident Management, Service Request Management, Problem Management, Change Management, Software Asset Management, Availability Management, and Capacity Management.
Manage the lifecycle of ICT operations and infrastructure components and services, monitoring their use, benefits, and investments.
Drive Service Desk performance and review Service Level and Operations Metrics and KPI reports to determine and document service level and operational effectiveness.
Align capacity, resource allocation, and distribution to ensure performance meets defined and documented goals.
Drive critical incident and escalation processes and engage multiple stakeholders to expedite restoring system functionality.
Vendor Management:
Define and maintain a comprehensive vendor management strategy and key goals and deliverables.
Negotiate vendor contracts and ensure SLA dependencies are addressed adequately in all contracts.
Conduct regular vendor analysis, benchmarking, and value-for-money reviews to ensure maximum output from vendors.
Drive collaboration between vendors and resolver groups for timely feedback and delivery against promised outputs and SLAs.
Assure vendor contract compliance and SLAs by ensuring effective engagements that drive service and value.
Assess vendor risk, manage ICT vendors, and ensure services procured meet operational requirements.
Customer Management:
Engage with users, centres, and regional managers to review and discuss technology performance, issues, and expectations; and ensure customer demand is met with speed and quality.
Manage relationships with the Banks and maintain predefined levels of customer service and satisfaction in line with the SLA.
Monitor Business Unit and internal customer sati
Technology Support Manager jobs in Houghton
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