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Senior service now technical consultant

Cape Town, Western Cape

R 200000 ZA Per annum

Select how often (in days) to receive an alert: Senior Service Now Technical Consultant  Location: South Africa - Cape Town | Job-ID: 205539 | Contract type: Standard | Business Unit: IT Service Delivery/Managed Services Life on the Team An exciting opportunity to become part of a strong and highly experienced team in a founding Service Now partner. We are a group of skilled architects, process and technical consultants delivering across the Service Now platform to ensure organisations optimise how they use Service Now and transform the way in which they work.  Our team culture is about working together, supporting each other, and growing together. We strive to continuously improve what we do, and we take pride in regularly receiving the highest customer satisfaction scores. Our Technical Consultants design & build high quality Service Now solutions, while providing advice and guidance on all matters relating to Service Now implementation and technical best practice.  Technical development on the Now platform is our one focus. We are implementing across all Applications – ITSM, ITAM, ITOM, ITBM, CSM, HR and more. Custom Applications, Integrations and all complex areas are a speciality. Taking care of internal and external customers with engagements ranging in size from quick & OOTB, to some of the largest ever. About the Role You will already be working on Service Now, creating technical solutions to your customer’s business requirements:  Delivering high quality Service Now implementations based on business process requirements  Strong Now Platform Implementation understanding with in-depth knowledge in various Service Now applications  Able to communicate on complex issues to meet business and customer requirements to avoid escalations  According to experience:  Provide technical design authority and mentor more junior members of the team  Technical lead for medium scale solutions ensuring designs meet customer requirements and achieve appropriate outcomes and deliverables Acts as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice  Keep up to date with current and future market developments, technologies, product and strategies  Ensuring adherence to our coding and design standards, and providing technical hand-over documentation  Increasing application operating efficiency and adapting to new requirements, as necessary  Assisting with system testing and UAT  Escalate issues in line with company processes to ensure customer demands are met  Attend and present at customer meetings to ensure understanding of customer requirements and to assist with knowledge transfer  Recording, qualification and questioning of customer requirements, even in complex projects and in the case of unclear customer requirements  Effective communication skills and be a team player, capable of building collaborative working relationships in a dynamic customer facing environment Responsible for leading implementations, providing technical design lead and mentoring more junior members of the team  What we require   Proven knowledge and experience in multiple areas of the Service Now platform, including: functionality, database structure, developer APIs, development tools and techniques  Over 5 years of experience in similar roles within the Service Now ecosystem  Ability to provide technical leadership and support to Process Consultants  Software Development Lifecycle experience in Agile and Waterfall projects  Open and friendly personality, with ability to be customer facing  Self-managing and capable of working alone or as part of a team  Capable of working with customers and managing their expectations  Ability to input into technical solution designs and provide input into bid, project and technical documents  Active listening skills and probing techniques to understand the priorities and concerns of others  What we Offer Competitive and growing salary   Remote working with strong team collaboration   Ongoing training and certifications   Computacenter corporate benefits and annual leave   About us With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.

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Senior service now technical consultant jobs in Cape Town, Western Cape

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