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IOCO
Johannesburg
Are you passionate about delivering exceptional customer service and providing technical support? We're seeking a highly motivated and customer-oriented Service Desk Agent to join our dynamic team at iOCO. As a Service Desk Agent, you'll play a crucial role in ensuring the satisfaction of our clients and internal users by providing timely and effec
Job Source: IOCOIOCO
Johannesburg
iOCO Infrastructure Services Invites You to Explore Possibilities. We are looking to hire 5 Service Desk Agents I to join our team. As a Service Desk Agent, you'll play a pivotal role in ensuring the smooth operation of IT systems by delivering timely and effective technical support to users while continuously striving to improve service quali
Job Source: IOCOIOCO
Sandton
Elevate Your Career with iOCO Infrastructure Services: Where Innovation Meets Impact. We are seeking  X3 Service Desk Agents I to join our team. As a Service Desk Agent you'll be responsible for resolving complex technical issues and ensuring that our customers are always satisfied. What you’ll do: Efficient and effective logging and allo
Job Source: IOCOIctglobe Management
Centurion, Gauteng
The Senior Service Desk Engineer holds a pivotal role within the organization, focusing on managing and overseeing the technical aspects of the IT environment. This position involves guiding and mentoring junior team members, ensuring the operational stability of IT systems, implementing best practices, and taking a lead role in resolving advanced
Job Source: Ictglobe ManagementTurrito
Johannesburg, Gauteng
We are looking for an Engineer with WAN support experience to join our young and dynamic helpdesk team based in JHB. Description of Role: The WAN Service Desk Engineer is the first point of contact for clients with connectivity and/or Service Desk -WAN requirements. While providing the highest level of client service, the Service Desk answers incom
Job Source: TurritoJobs In Joburg
Roodepoort, Gauteng
Our Company is currently seeking the skills and expertise of a vibrant and energetic Customer Service Agent, based in Johannesburg. Responsibilities Key duties and responsibilities (including but not limited to): Process all customer transactions accurately and timeously. Manage orders from entry to finalisation. Manage all customer feedback requ
Job Source: Jobs In JoburgCars
Johannesburg, Gauteng
We’re looking for a hard-working, confident individual to join our awesome Customer Support Team. Johannesburg, Gauteng / Remote Information Technology Permanent The Customer Support (CS) Agent is responsible for maintaining an effective and professional support for the Cars.co.za team and users. As an ambassador of Cars.co.za, the CS Agent shoul
Job Source: CarsSevenc Computing
Johannesburg, Gauteng
Job purpose The engineer will provide effective IT assistance across the entirety of the Seven C customer base. The position is responsible for supporting and maintaining the Server and Desktop operating systems and general support of all IT-related hardware/software across a large variety of customers. As a second line engineer there will be an e
Job Source: Sevenc ComputingSandton, Gauteng
R 200000 ZA Per annum
Job Purpose/ Job Summary: Apply cost effectiveness principles in everyday delivery to contribute to achievement of departmental financial targets. Ensure system related queries are resolved timeously and accurately to meet JSE Service Level Agreement Business Objectives through prioritising of logged calls on Service Now system. Financial /Business Objectives Apply cost effectiveness principles in everyday delivery to contribute to achievement of departmental financial targets. Ensure system related queries are resolved timeously and accurately to meet JSE Service Level Agreement Business Objectives through prioritising of logged calls on Service Now system. Client Service and Relationships Understand client requirements better by prompting them for more information regarding the incident or request to solve the request timeously and accurately. Communicate professionally to clients by providing them with regular updates on the incident or request logged to maintain good client relationships. Receive customer feedback through the Customer Service System Surveys and use this information to maintain and improve customer service to the business. Build and maintain relationships with IT teams to ensure service delivery standards are met by creating open channels of communication with them to maintain consistent customer service to the JSE internal stakeholders. Management and/or Process Add onto Kethus senior service desk agent profile. Log and assign stakeholder call to the appropriate team responsible for resolving specific stakeholder incidents and track and monitor call until resolution is received to provide stakeholders with accurate feedback. Identify root cause of incidents and requests to provide timeous customer service to internal stakeholders by escalating the requests and incidents quickly. Monitor calls in email queue to ensure calls are managed within the required timeframe to maintain consistent customer service levels within the business. Ensure shortest possible call handling time to identify the user's problem by prompting the internal user for more information with regards to the request to solve request timeously and accurately. Perform limited First Line Support function for known recurring incidents where the workaround or solution is documented and approved. Ensure that there is correct use of Help desk solution through updating the availability using the solution presence to avoid abandoned calls. Complete and distribute the Daily Dissemination and Production Reports to business and IT stakeholders timeously and accurately so as to provide stakeholders with updated IT information and trends. Identify Service Now System Reports by following up on unassigned and outstanding ESM calls to ensure long outstanding calls are resolved and updated on Service Now and that stakeholder expectations and service levels are met. Ensure feedback on Logging and Reporting Priority outages is received from IT teams and that feedback is provided to the stakeholders within the agreed Service Level Agreement timeframes. Escalate breached stakeholder request and incident tickets to the IT Teams and Leaders to ensure requests and incidents are resolved timeously in accordance with Service Level Agreements. Adhere to JSE company policies and procedures to ensure compliance to meet the JSE service level agreement stakeholder service requirements. Leadership and Learning Improve personal capability and professional growth in line with JSE objectives by discussing development needs and proposed solutions with management. Be an effective team member encouraging teamwork and freely sharing knowledge. Visibly live the JSE values contributing to the achievement of divisional objectives. Manage self in terms of development, delivery and act as a self-starter. Transformation and Innovation Identify, share and implement value adding improvement/innovative ideas and solutions contributing to divisional and JSE results. Matric ITIL Foundation Certificate B Degree / B Tech Information Technology 3 – 5 years Customer Support Experience in an IT call centre or Service Desk
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Service desk agent jobs in Sandton, Gauteng
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