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Job Source: Link Worldwide
Account manager
Johannesburg, Gauteng
R 300000 ZA Per annum
A unique opportunity to join the customer success team of an incredibly inspiring, technology start-up. You will need to be ambitious, driven and have a passion for customer service and how it transforms businesses.
At Doc Fox, we believe that the best people want lots of responsibility and ownership, but also want to be part of a high-performance team with a singular goal. We believe that to truly be great one needs to constantly be improving, learning, and soliciting feedback. Finally, we believe building a company should be a fun and rewarding experience that extends outside of the four walls of the office.
Key Activities
Manage client renewals for up to 100 clients. Proactively identify and execute on opportunities to sell new and complementary services, as well as opportunities to upsell existing services. Ensuring product adoption. Assist with change management and product enhancements. Establish and maintain a professional relationship with clients. Coordinate with various teams so that the customer’s expectations are met. Continued assessments of client needs and business objectives. Help develop initiatives to increase customer satisfaction and retention. Assist all teams to meet financial targets and growth objectives. Engage with customers in a way that thoughtfully changes their perception of what is possible, from both a business and strategic perspective Educate customers on relevant functionality and content resulting in increased usage and product adoption. Assist customers in resolving any product issues or concerns. Perform issue identification, communication, and resolution for moderately complex issues. Bring innovative approach to client onboarding within the prescribed time frames. At a time prioritise for the best customer experience and while also staying keenly aware of how to drive retention across the entire customer base. Communicate effectively and efficiently via phone, email and in-person meetings.
Requirements
Bachelor’s Degree4-5 years minimum in customer service/account management Strong communication, social skills, and eloquent writing skills High energy, positive attitude, with the ability to think creatively and handle multiple priorities Ability to communicate effectively and efficiently via phone, email and in-person meetings Please Note: If you have not had any response in two weeks, please consider your application unsuccessful. Your CV will be kept on file for any further suitable positions.