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Customer success consultant

Stellenbosch, Western Cape

R 400000 ZA Per annum

Reference:9238 NB

Consultant: Nine Broodryk

Job Description:

The development of new sustainability content to accommodate customers that operate in different contexts (i.e. macadamia farming vs. trout farming).

Desktop research and building understanding and knowledge in the context of different industries, commodities, and operating environments in the agriculture and food system supply chains.

Disseminating and writing content for our sustainability frameworks (includes environmental, social and economic aspects of sustainability).

Mapping of global compliance standards to our frameworks.

Identifying and building relevant and meaningful business sustainability success performance indicators across industry contexts.

Researching & consolidating sustainability good management practices for different industries & contexts.

Product content maintenance; updating and uploading content to the SHERPA online system via the online internal Admin interface.

Refining and maintaining standard operating procedures.

Providing support to the broader team as needed.

Incorporating new sustainability content into the tool in line with new protocols, regulations, customer needs and research.

Updating & training team members on content updates, or new content that has been developed.

Contributing to and working in line with an overarching content plan and milestones.

Qualifications:

A genuine passion for sustainability with an appropriate level of understanding and knowledge of sustainability issues and solutions in primary production and the food industry.

BEng, BSc, BCom, or similar

Experience in the agricultural and/or food industry

Ideally at least 1 year of work experience

Research, comprehension, writing and knowledge dissemination skills

Passion for learning, research and for developing understanding

Excellent writing and communication skills

Attention to detail

Excellent understanding of agriculture & food supply chains

Ability to work independently, to take initiative and ownership

Ability to work well in a team

Good time management and prioritisation skills

Ability to work well under pressure

Comfortable in the use of IT platforms

Happy to complete routine tasks

Based in Stellenbosch region or surrounds

Have a valid SA drivers’ license and own transport

How to Apply:

Email your comprehensive CV [email protected].

If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.

We reserve the right to only conduct interviews with candidates of choice.

Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.

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Customer success consultant jobs in Stellenbosch, Western Cape

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