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Robert Walters
Durban, KwaZulu-Natal
These jobs were popular with other job seekers As a Group Treasury Manager, you will play a pivotal role in shaping the financial future of our organisation. You will be entrusted with overseeing daily operations related to our treasury function, developing strategic plans, and managing relationships with bankers. Your analytical skills will be put
Job Source: Robert WaltersNetwork Finance
Durban, KwaZulu-Natal
These jobs were popular with other job seekers Reference: NFC021751-Svd C-1 A multinational property management company is seeking a highly qualified Group Financial Manager to join their team. As a key member of their finance department, the ideal candidate will be a Chartered Accountant (CA(SA)) with extensive experience within the property indus
Job Source: Network FinanceNetwork Recruitment - Finance Corporate
Durban, KwaZulu-Natal
These jobs were popular with other job seekers Reference: NPr000821-SDU-1 Are you a CA(SA) that works in a JSE Listed Company i? Duties & Responsibilities Responsibilities: External group reporting process All external financial publications Completion of the full suite of financial publications, with timeous submission to the JSE and shareholders
Job Source: Network Recruitment - Finance CorporateKelly Sinclair Recruitment Partners
Durban, KwaZulu-Natal
These jobs were popular with other job seekers Isibani Chartered Accountants & Auditors Express Employment Professionals Durban North Isibani Chartered Accountants & Auditors Express Employment Professionals Durban North Our client, a well-known & valuable retailer throughout South Africa, is seeking a highly organised,
Job Source: Kelly Sinclair Recruitment PartnersFidelity Services Group
, KwaZulu-Natal
Minimum Requirements: Matric certificate, PSIRA Grade A registration and accreditation. At least 5 years’ experience in the security industry. People management experience. Strong planning, leadership, organizational skills as well as good interpersonal and communication skills are essential. Computer literacy on Microsoft Programs. Own reliable tr
Job Source: Fidelity Services GroupSpar Group
Durban, KwaZulu-Natal
These jobs were popular with other job seekers SPAR Group National Circular Packaging and Sustainability Sourcing Manager Durban Permanent Published: 17 hours ago EE/AA Easy apply Introduction A position has become available for a National Circular Packaging and Sustainability Sourcing Manager to join our dynamic team. Duties &
Job Source: Spar GroupDatafin It Recruitment
Durban, KwaZulu-Natal
These jobs were popular with other job seekers Schlemmer & Associates Recruitment Specialists Schlemmer & Associates Recruitment Specialists Data Fin was established in 1999. We pride ourselves on the fact that we have established relationships with industry leaders and a vast majority of our business is repeat business. Duties & Re
Job Source: Datafin It RecruitmentFuturelink Global Recruitment
Durban, KwaZulu-Natal
These jobs were popular with other job seekers Our shipping Client, based in Durban, is looking for a Commercial Manager/ National Sales Manager to join their team. The successful incumbent's main objective will be to increase sales performance of agencies, identify all development opportunities and organise and manage sales teams to develop & impr
Job Source: Futurelink Global RecruitmentDurban, KwaZulu-Natal
R 300000 ZA Per annum
These jobs were popular with other job seekers As the Group Customer Care Manager, you will play a pivotal role in overseeing and enhancing the customer service experience across all branches of the car rental operations throughout South Africa. Your primary objective will be to ensure the highest level of customer satisfaction, resolve escalated issues efficiently, and implement strategies to foster customer loyalty and retention on a national scale. Additionally, you will be responsible for managing the customer care team and connecting them closely with the operations department to optimise service delivery. Duties & Responsibilities Key Responsibilities: Provide strategic direction and leadership in the development and implementation of customer service policies and procedures across all branches. Ensure consistency in service delivery standards and customer care initiatives throughout the organisation. Act as a role model for exemplary customer service practices and behaviours. Team Management and Development: Lead and manage a team of Customer Care Managers across multiple branches, providing guidance, support, and mentorship. Foster a culture of continuous improvement and accountability within the customer care teams. Conduct regular performance evaluations and facilitate training programs to enhance team capabilities. Issue Resolution and Escalation Management: Serve as the ultimate escalation point for complex customer issues and complaints, ensuring swift and satisfactory resolution. Implement effective processes and protocols for handling escalated customer concerns, collaborating with relevant stakeholders as needed. Monitor and analyze trends in customer feedback to identify systemic issues and drive proactive solutions. Customer Experience Enhancement: Develop and execute initiatives to enhance the overall customer experience across all touchpoints, from reservation to vehicle return. Utilize customer feedback and data analytics to identify areas for improvement and implement targeted enhancements. Collaborate with cross-functional teams to streamline processes and optimise the customer journey. Quality Assurance and Compliance: Establish and maintain rigorous quality assurance standards and procedures to ensure consistency and excellence in service delivery. Conduct regular audits and assessments to monitor compliance with internal policies, industry regulations, and service level agreements. Implement corrective actions and process improvements as necessary to address identified deficiencies. Stakeholder Engagement and Collaboration: Build and maintain strong relationships with internal stakeholders, including operations, sales, marketing, and finance teams. Connect the customer care team closely with the operations department to ensure seamless coordination and alignment of service delivery efforts. Represent the customer care function in cross-functional meetings and initiatives, advocating for the needs and priorities of our customers. Desired Experience & Qualification Bachelor’s degree in Business Administration, Marketing, or a related field (preferred). Proven track record of success in a senior customer service management role, preferably within the automotive or rental industry. Strong leadership and people management skills, with the ability to inspire and motivate teams across multiple locations. Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. Analytical mindset with proficiency in data analysis and interpretation. Strategic thinker with the ability to develop and execute customer care initiatives that drive business results. Knowledge of relevant industry regulations and best practices in customer service management. Proficiency in customer relationship management (CRM) software and Microsoft Office Suite. Other Sectors & Industries These jobs were popular with other job seekers
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Group manager durban jobs in Durban, KwaZulu-Natal
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