Data capturing jobs in durban – lead associate
Durban, KwaZulu-Natal
R 300000 ZA Per annum
Job Description:
The main purpose of this position is to ensure professional, polite and efficient service is rendered to customers at all times, by conducting regular call assessments and audits. Conduct call assessments checks to meet SLA’s;
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Job Responsibilities:
Continually examine opportunities for quality improvements;
Ensure accurate data capturing;
Generate standard or custom reports summarizing business, financial, or economic data for review by managers, clients, and other stakeholders;
Conduct quality audits and provide feedback to managers;
Hold regular meetings with team leaders and agents;
Attend and manage calibrations with operations teams and the client;
Provide assessment feedback to the agents;
Maintain library of model documents, templates, or other reusable knowledge assets;
Take calls for a specified number of hours in order to keep one informed of the agents’
Job Requirements:
At least 2 years call center experience in customer service or sales;
Must have met your KPI targets for the past 3 months;
Excellent interpersonal and communication skills;
Experience in quality will be an added advantage
High attention to detail and accuracy.
Proficiency in Microsoft Office packages (Word, Outlook, Excel);
Job Details:
Company: WNS Global Services SA
Vacancy Type: Full Time
Job Location: Durban
Application Deadline: N/A
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