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Services manager

East London, Eastern Cape

R 400000 ZA Per annum

Overview:

An opportunity exists for a Services Manager, based in East London, within the Healthcare/Medical services sector. The successful candidate will be responsible for efficiently coordinating and managing the internal support services and external service providers within the environment to achieve company objectives of quality, growth and people. Services managed may include: Catering, Cleaning, Security, Garden, Hygiene, Pest Control, Medical and General Waste, Laundry and Coffee Shops.

Minimum requirements:

Relevant NQF7 tertiary qualification in Facilities Management, Business Management/Administration, Hospitality Management, Logistics Management, Supply Chain/Contracts Management, Project Management or related

3+ years' relevant experience managing outsourced/insourced Soft Services, Integrated Facilities Management and Bundled Soft Services

3+years’ experience managing large teams

Knowledge / exposure in Industrial Relations

Overview of responsibilities:

Effective management of external service providers

Effective quality systems management

Effective financial management

Effective people management

Detailed responsibilities

Effective management of external service providers through:

Identifying, together with Group Procurement, applicable services and service providers

Reviewing SLA and in consultation with Group Procurement, document specific hospital requirements and ensure signature by relevant parties

Driving and monitoring conformance to SLA, identify gaps and implement corrective action

Maintaining productive relationships with service providers through regular meetings

Effective relationship building with internal and external stakeholders

Participating actively, where necessary, on internal and external review meetings

Effective quality systems management through:

Ensuring customer satisfaction survey is conducted on a regular basis and ensure requirements/complaints are identified, investigated, acted upon and managed appropriately

Ensuring external stakeholders conform to agreed quality standards and drive conformance to relevant health and safety legislation as it relates to area of responsibility

Identifying alert and incident trends and drive corrective actions

Ensuring compliance to ISO 9001:2008 and ISO 1400:2004

Preparing for and participate in various audits

Conduct regular audits, walkabouts and checks within the facility including services production areas (kitchens, cleaning storerooms, guard houses etc.)

Effective Financial Management through:

Participating in budgeting process and monitor performance against budget

Planning, agreeing and implementing Capex expenditure with hospital management

Review services benchmark report to effectively manage outsourced services cost and quality metrics

Ensuring accurate and timeous invoices are received from external suppliers for processing

Ensuring invoices are captured according to approved catalogues and contracts

Effective people management through:

Demonstrating visible leadership in respect of the organisation’s values, operating model and strategy and actively sponsor company initiatives and projects in own area of responsibility

Recruiting, retaining, motivating and developing staff according to the organisation’s people policies and practices

Effective facilities management through:

Ensuring the hospital facility is always in a clean and in habitual state

Participating in building hand-over projects to ensure additional soft services are procured timeously where applicable

Competencies:

Resilience

Ethical behaviour

Leading by example

Excellence orientated

Customer responsiveness

Problem-solving, analysis and judgement

Motivating, influencing and developing people

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Services manager jobs in East London, Eastern Cape

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