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Decision Inc.
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We are looking for a strong Azure Data Engineer to join our Data, Information and Analytics team as client-facing, permanently employed consultants. Someone who is passionate about data and implementing technology solutions and leading project teams to achieve business outcomes. There will be exposure to a wide range of industries, so the ability t
Job Source: Decision Inc.Ozow Group.
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NB! PLEASE NOTE THIS ROLE IS FOR FUTURE OPPORTUNITIES WITHIN OZOW, AND THEREFORE WE CANNOT COMMIT TO TIMELINES OF WHEN WE WILL BEGIN THE PROCESS. More about this Ozow fantastic position The core function of this role is that of a support technician with growth opportunities within the development department. From a support technician to engineers’
Job Source: Ozow Group.Amazon
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ABOUT USAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical
Job Source: AmazonSgs Academy
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SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 89,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world. Job Description To ensure a continuation of Laboratory Information Management Sy
Job Source: Sgs AcademyAmazon
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Data Flow Analytics - Cloud Support Engineer- Exposure to streaming technologies (Kafka, Kinesis, Rabbit MQ). Log analysis and General Troubleshooting (tuning and optimisation, Search and Indexing Operations, mapping, monitoring) understanding on Elastic Stack (Elastic, Logstash, Beats, Kibana, Fluentd etc) and knowledge on Opensearch APIs. • Exper
Job Source: AmazonAmazon
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- • Exposure to streaming technologies (Kafka, Kinesis, Rabbit MQ). Log analysis and General Troubleshooting (tuning and optimisation, Search and Indexing Operations, mapping, monitoring) understanding on Elastic Stack (Elastic, Logstash, Beats, Kibana, Fluentd etc) and knowledge on Opensearch APIs. • Experience in Business Analytics application, s
Job Source: AmazonAmazon
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- • Exposure to streaming technologies (Kafka, Kinesis, Rabbit MQ). Log analysis and General Troubleshooting (tuning and optimisation, Search and Indexing Operations, mapping, monitoring) understanding on Elastic Stack (Elastic, Logstash, Beats, Kibana, Fluentd etc) and knowledge on Opensearch APIs. • Experience in Business Analytics application, s
Job Source: AmazonMaclean Engineering
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POSITION TITLE: Customer Support Engineer (CSE) REPORTS TO: Lead Engineer – Africa (RSA) LOCATION: SALARY: Parys, Free State, South Africa Market Related Salary + Benefits PURPOSE OF ROLE The CSE is responsible for all specified engineering and technical support activities in Mac Lean Africa range of products. DUTIES AND RESPONSIBILITIES P
Job Source: Maclean Engineering,
R 400000 ZA Per annum
We are recruiting for an IT Customer Engineer. Key Performance Areas Customer Service- Receive calls from senior customer engineer/ help desk.- Verify/ identify problems with help desk.- Contact users to get clarity on problems and trouble shoot.- Provide telephonic support to users if possible.- Provide physical assistance to users if necessary.- Escalate problems to senior customer engineer if necessary.- Provide temporary PCs to users when necessary (prioritise).- Update users on progress being made in solving their problems.- Fully test the solution to ensure that the problem is resolved.- Ensure all customer queries are attended to and resolved within agreed SLA’s. IT Support- Analyse user problems.- Prioritize user problems based on severity.- Train user on how to use IT equipment.- Research and recommend better ways to reduce IT user problems.- Develop good working relationship with users.- Keep users posted on the progress of their calls.- Ensure that there are no comebacks on work done. Hardware Maintenance and Repairs- Undertake maintenance and repairs on damaged and repairable hardware.- Report on uneconomical repairs.- Recommend replacement.- Schedule and administer regular maintenance of IT equipment. Network and Telephone Support- Provide daily operations support and maintenance for network and telephone infrastructure (1st line support).- Proactively monitor network and telephone infrastructure to provide stable, dependable services, by working with specialists.- Replace faulty devices.- Ensure timely problem resolution. CSN Support- Respond to remote/satellite customer call-outs (hardware, software and network calls).- Provide telephone infrastructure (1st line support).- Offer customer training.- Provide customers with regular feedback on their service requests.- Travel to and from customer locations (usually by car), documenting work activity and maintaining administrative paperwork. Asset Management- Undertake audits of hardware and software assets.- Maintain and update a register of all IT assets.- Provide technical advice on hardware and software to be produced by users. Research and Development- Keep abreast of trends in hardware and software developments.- Research on new problems/ challenges as they occur.- Share information with technical staff and document solutions found. Reporting- Contribute to the preparation and submission of Regulation reports. - Aid in the development of functional reporting systems, for management, project or performance reporting. - Report regularly and periodically perform necessary submissions as and when required to provide progress updates and/or inform management decisions. Stakeholder Management- Aid in proactive and progressive relationships with key stakeholders.- Deal with inquiries and requests for information from both internal and external stakeholders. - Aid in the maintenance of relationships with vendors, service providers or procurement teams and ensure that all relevant procured items are invoiced and paid on time. Qualifications and Experience- Bachelor’s Degree/ Advanced Diploma in Information Technology related qualification. - Relevant 4 years’ experience in system support environment Technical, Managerial, and Behavioral Competencies Required- Planning, Organising and Coordinating.- Personal mastery.- Judgement and decision making.- Ethics and Values.- Client Service Orientation. - Citrix.- Company legacy systems.- MOUS.- Integration platforms.- Financial systems
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